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Date
I received an intriguing question at a recent webinar I led: "How does Six Sigma training address or include the concept of acknowledgment?"
That question was actually a new one for me! So I turned to my colleague, Anne Foley, director of Six Sigma for International Institute of Learning Inc. Apart from the usual reasons why you need to acknowledge a team member, I asked what role she sees acknowledgment playing in Six Sigma training?
She said the training discusses the kind of culture you establish if you only acknowledge those who put fires out, without acknowledging those who actually
prevent the fires.
"Fire prevention is critically important to business success but often goes without notice. If you want to change the culture, you must change the way you acknowledge, celebrate and reward employees by honoring those who prevent fires as much (if not more) than those who put them out."
Anne talked about how one of her green belt students discovered his company had a defective inventory management count. Finances showed the company had spent a certain dollar amount on inventory--and that did not match the amount of inventory in the system, which did not match the physical count.
He investigated and found that the inventory-entry process was broken, which could have left the company without critical inventory to run its business had the problem not been discovered. He found it, fixed it and his boss was so happy he wrote it up in an internal company newsletter and gave his employee a whole week off--with pay.
At several companies where Anne has conducted training, managers are trying so hard to acknowledge and encourage fire prevention that they actually run competitions among those who prevent errors--and the awards are big--from free dinners to stock options.
Sincere and heartfelt acknowledgment always makes a profound difference to people. But did you know it also prevents fires? What an awesome tool!
So thanks to the student who brought this question to my attention. I learned something important and hope you did, too!
Posted
by
Judy Umlas
on: November 18, 2009 11:36 AM |
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