What Can Be Learned From India
Categories:
Risk Management
Categories: Risk Management
| Everyone has been watching and reading about the recent terror attacks
on India's business capital, Mumbai. The events have passed and
patchwork has just begun. Those who were directly responsible for the security failure have been shown the door either willingly or under pressure from a combination of higher command, media and public anger. I would like to discuss it as a project failure and conduct (with reader participation) the post mortem analysis on what went wrong and how it could have been avoided. The discussion should be based upon information available from news analysis. Let me start with lessons learned that translate to projects: Issue #1: The Indian Intelligence Bureau (IB) is claiming it had informed the government about a possible attack from seaside but no action was taken. There was a risk identified but no mitigation plan was prepared for it. It is important to monitor risk areas and take preventive action before it gets too late. In projects, it is the responsibility of project managers to spread awareness about the risks in their projects and their mitigation plans. Don't take even a minor issue casually. If you don't have time to look into the issue, then assign it to someone else and track it to closure. Issue #2: India had a couple of terror incidents in the past but no measure was taken to prevent them in the future. It is a universal truth that prevention is always better than correction so it's good to have check points and preventive measures in place before you lose money and resource time. Document lessons learned from previous mistakes and ensure everyone is aware of them. It's better to review the learning database periodically and update it if required. Let's keep the conversation going. What other lessons learned can you find in these events? |
The Scarlet FES
Categories:
Communications Management
Categories: Communications Management
| If I had a dime for every copy of every project management article that prodded the reader to further engage stakeholders, I wouldn't have to spend time writing this blog. I could probably buy New Zealand. Indeed, failure to engage stakeholders has become the cardinal sin of the project management industry if you read all the trade journals. I do believe that they are only a short distance away from requiring all managers of failed projects to wear a scarlet FES, for Failed to Engage Stakeholders, reminiscent of Nathaniel Hawthorne's novel of a very similar name. Being the hopeless iconoclast that I am, I can't help to make the opposite assertion: Project managers should eschew these all-wise, all-knowing stakeholders for the following reasons. First off, who are we talking about here? Which "stakeholder"? If it's the customer, then, of course, "engage" them (which, I assume means, you talk together). But keep in mind, customer involvement often involves their asking for additional stuff on your project or higher quality standards. The desire to accommodate these stakeholders is the most common cause of that most fatal of project-killers: scope creep. And, once a good dose of scope creep has wrecked your project, it won't do the culpable project manager any good to respond, "I was just engaging the stakeholders!" Then there are the stakeholders who are neither on your project team nor in your customer's organization: These are "nuisances." If the scope of your project involves doing something that provably impacts others in an adverse manner, that's your customer's problem, isn't it? They probably should have spent a little more time getting the appropriate permits before they ponied up the money for your baseline. And, if these stakeholders don't belong to your or your customer's organizations and aren't provably adversely affected, then they should probably shut up and go away. Does that sound harsh? Okay, they don't have to be ignored or exiled, but they absolutely should not be consulted on what should happen on your project. Indeed, to do so is akin to project management malpractice. So there. I was getting a little tired of nobody posting comments on my blogs, and I figure this piece will pretty much cure that. |
Make the Effort
Categories:
Communications Management
Categories: Communications Management
| I often find that communication between project managers and senior
management is very limited or nonexistent. There are several reasons.
One reason is the busy schedule of executives. And other reasons might
be the lack of interest shown by the project managers, as well as the
need to perhaps hide something that project managers feel should not go
up to senior management. But it is an important part of keeping up with project progress. Reviewing progress and profitability should not be something that waits until year's end. Instead there should be some monthly or quarterly checkpoints in between. This regular communication should also include client feedback--both good and bad. In most organizations, senior managers or account managers require project managers to conduct daily/weekly status meetings and publish the minutes of meetings. These meetings are usually kept internal to the team and there is rarely communication with the senior manager or account manager about the discussion. Senior Management Review (SMR) reports--which lists things such as project risks milestones achieved--prepared by project manager for senior management and other support/effected groups also do not promote accountability as they can be manipulated for convenience. How can project leaders and senior management solve this problem? By having someone independent of the project of someone on the client side (e.g. business analyst) prepare a monthly status report. The report should include: 1. Resource Utilization 2. Billing Done for the Month (to be provided by project manager and this should match with the value submitted to accounts) 3. Earned Value generated by the Team (to be provided by project manager and this should match with the value submitted to accounts) 4. Work Projection for Next Month 5. Testing Quality (mainly for IT projects) 6. Highlights/Lessons Learned 7. Operation Decision that need SM/Account Manager's review 8. Items to be taken in company's Interest By doing this, senior management will have an insight to the project and can act accordingly before it gets too late. Project managers should not behave like a stranger in a crisis situation. |
Skills Shortage in South Africa
| Talent management is a big issue for organizations around the world--especially when it comes to the project management profession. While companies in some parts of the world are dealing with budget cuts that lead to people cuts, others are dealing with a shortage of the right people. South Africa is one country experiencing major problems from the latter. An article on AllAfrica.com declares: "Project Management is now regarded as the fastest-growing form of management worldwide, with its multidisciplinary skills in particular demand in [South Africa], which is in the throes of the biggest infrastructure development programme in its history. ... In the current South African climate, critical skills shortages are being experienced both in the public and private sectors. A recent study showed that the crisis is compromising competitiveness and spurring poorer service, inhibiting [South Africa] from responding positively to changing market conditions both locally and abroad." Many of the infrastructure developments are a direct result of the country being named as host of the 2010 FIFA World Cup. Earlier last week, the South African government allotted another $140 billion for the event preparations--pushing the budget even further past original estimates made in 2004. But with skilled project managers being lured to other locales with the promise of better pay, are there any positive signs for project management in the country? According to that AllAfrica.com article, colleges are seeing an upswing in the number of students going through the project management program. |
Beware the Implementation Trolls
Categories:
Project Failure
Categories: Project Failure
| Those project managers who have accepted the quest of advancing project management capability within your organization need to be aware of a very real threat on their path. Implementation Trolls are skulking all about you, ready to bring you down. For example, one favorite troll tactic is to lurk beneath a bridge and attempt to eat unwary travelers who attempt to cross. If we take the action of walking across a bridge as a metaphor for initiating any change, then the Implementation Trolls destroy you in transit, usually by ginning up to the organization's nominal resistance to change. While it is beyond debate that the amount of time and energy that goes into setting up a very simple earned value management system (EVMS) pays huge dividends in useful management information, the Implementation Trolls will complain long and loud about how even that small amount of effort is overly arduous. These beings complain so excessively about largely contrived grievances they should be made honorary members of the Trial Lawyers Association. Then, once you've crossed the bridge and approached the castle that serves as the keep for your sought-after treasure, an advanced project management information system, you will encounter an entirely different breed of Implementation Troll. Far from picking off your comrades for making people do stuff that's supposedly way to hard, these trolls will insist that anything you bring them is not good enough. These Implementation Trolls are invariably armed with clubs that have the infamous 32 EVMS criteria etched into them, and they take great pleasure in pummeling all those who approach. The infuriating thing about these trolls is that they will often present themselves as erstwhile allies to your cause, but will then gleefully destroy your efforts as being sub-standard. Like their notorious counterparts from Norse mythology, Implementation Trolls have what can only be described as bizarre senses of proportion and perspective, and will inflict their damage while pretending to occupy the intellectual high ground. I'm very interested in finding out what the project management blogosphere thinks about Implementation Trolls. |
