Project Management
Step 0400 - Assess the Value Stream(s)0400 Assess the Value Stream(s) Step 0600 - Conduct the Voice of the Employee0600 Conduct the Voice of the Employee

Step 0500 - Conduct the Voice of the Customer

Task 010 - Identify Participating Customers
Task 020 - Develop Customer Survey
Task 030 - Survey Targeted Customers
Task 040 - Prepare for Customer Focus Group(s)
Task 050 - Conduct Customer Focus Group(s)
Task 060 - Consolidate and Summarize Customer Data
Task 070 - Prepare the Voice of the Customer Presentation
Task 080 - Present the Voice of the Customer
Objectives
Product Component Diagram
Outputs
Templates for this Process
Templates for this Stage
Index
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Description

The purpose of this task is to survey customers of the enterprise directly to obtain their views about the enterprise and its products and services. Their perceptions, problems, needs and satisfiers are solicited. Feedback is presented to the organization in the Voice of the Customer presentation....

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Objectives

Product Component Diagram

Outputs

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You can say any foolish thing to a dog, and the dog will give you a look that says, "My God, you're right! I never would've thought of that!

- Dave Barry

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