Technology Impact on Communication Management

  Communications Management   Information Technology  

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Overview

Social media, has not only introduced more communication methods but has influenced communication preferences (e.g. text, chat, or video calls) and caused shifts in communication styles (emoticon anyone?) Where picking up the phone to get a quick answer to a question used to be commonplace, many people now steer away from the phone in favor of email. Studies indicate that many professionals are no longer comfortable picking up the phone to make a work related call. We will explore how communication behaviors and preferences have changed, and examine how these changes create both opportunity and risk in our projects. From there we’ll discuss ways this impacts our current project communication plans, and explore ways to adjust our communications to be more effective. Finally we’ll share some practical communication tips.

Learning Objectives

Social media, has not only introduced more communication methods but has influenced communication preferences (e.g. text, chat, or video calls) and caused shifts in communication styles (emoticon anyone?) Where picking up the phone to get a quick answer to a question used to be commonplace, many people now steer away from the phone in favor of email. Studies indicate that many professionals are no longer comfortable picking up the phone to make a work related call. We will explore how communication behaviors and preferences have changed, and examine how these changes create both opportunity and risk in our projects. From there we’ll discuss ways this impacts our current project communication plans, and explore ways to adjust our communications to be more effective. Finally we’ll share some practical communication tips.

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Talent Triangle Alignment

This video qualifies for the following PDUs:

PMP/PgMP CAPM PMI-ACP PMI-SP PMI-RMP PfMP PMI-PBA DASM DASSM DAC DAVSC PMI-CP PMI-PMOCP PMI-CPMAI Ways of Working 1.00 1.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 1.00 1.00 Power Skills 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Business Acumen 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Total 1.00 1.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 1.00 1.00

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Acknowledgements: Marjorie Anderson