TIps to prevent Scope Creep in your Project
From the Operational Excellence in Project Management Blog
by Nelson J. Rosamilha
Leadership, PMO and Project Management
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Scope Creep is the name that project managers give to additional unplanned deliveries in the project.
These extra deliveries, or changes can mean the difference between success and project failure.
Uncontrolled scope augmentation is the worst enemy for any project manager if you do not manage the situation properly.
All of you have probably faced this monster during the execution of your project, a small increase in the scope can stop the project, cause budget/schedule overrun, schedule or even worse resulting in customer loss causing major damage to the company.
There are several techniques and tools such as WBS , PERT .and others that can help you in the scope of management, you can find them in a good project management book. My proposal here is to contribute with 6 management tips that can help you in this situation:
- Project Vision - Ensure full understanding of the project vision. Meet with project stakeholders and reinforce this vision and do not forget to communicate the change management process for those interested,
- Manage expectations of stakeholders - No matter the size of the delivery of your project and since the beginning of the project you must manage customer expectations , communicating what is expected to be delivered and what will not be delivered , failure at this point means dissatisfied customer , unsuccessfully project and loss of new business opportunities, do not be afraid to say "NO" and be polite !
- Know the process of change management - It is important to know what the process is and how to use it. The less you expect the scope creep can materialize , you have to be prepared...
If you are unsure about the process, look for information with the account manager, project committee or in the worst scenario you have to manage the situation by yourself. Establish a action plan once you realize that there will be scope to increase after that talk with your account manager and discuss the impact on the project.
- Document the requirements in a clear and detailed way and search for formal approval,
- Communicate with the team - you must communicate clearly the scope of the project to your team. In addition, they should know that ideas are welcome and can bring benefits to the project, but this should be discussed before its execution. I consider this the most important point. Meet weekly with the team and ensure that working packages are documented in WBS and those packages are clearly defined schedule to be reviewed.
- Mitigation plans - Risks can quickly become serious problems when the subject is increase the scope, plan ahead (be proactive and yes t I'm being redundant ), try to have a separate budget to manage this these risks.
The scope is the essence of the project and determines whether the result is successful or not. The project stakeholders have different business needs depending on the type of work, domestic policy, bonuses, and other factors which require you extreme care and caution regarding the appropriate treatment in this situation. Understand these conflicting interests must be considered in order to maintain the project .
The client is not worried about what's in the contract, he is concerned about his business!
In short
- Understand what your customer wants to achieve,
- Collaborate to produce a possible solution,
- Define the scope that will produce this solution,
- Produce a cost impact analysis, term, etc ..
- Write the details of the service being provided,
- Seek approval of the committee if any.
Good luck !

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Posted on: August 11, 2015 06:06 PM |
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Comments (12)
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Really useful article indeed. Ii think scope creep is the biggest enemy of any project manager. And the most important step is to manage expectations. In my experience, most stakeholders are reasonable, responsible people and once you tell them what is NOT possible to be included in the scope, they most often accept it that way. It is when you fail to communicate effectively and manage expectations for the fear of losing a customer, when the actual problem starts. I have seen many junior project managers accept work without following the change control procedure just to please the customer and the results have always been disastrous.
Dr. Paul Gillespie
Regional Information Systems Security Officer| Social Security Administration
Pleasant Prairie, Wi, United States
Nice article. I think formal requirements approval is a must in a plan driven environment. Also, I love the point of the PM has to learn to say "No." Rarley do we execute a project without a request for additional scope. Our initial answer is "No." However, is the customer can prove the business need is valis, sometimes its nessecary to add scope. But.... I think in that case an Analyst may have missed something to begin with.
Guys, thanks for the feedback I plan to update this post when I receive more feedbacks and bring a revised one more complete
The crucial one is "document the requirements clearly and in detailed manner and ensure formal approval", so that this becomes the baseline and whatever is not included in the baseline becomes the new requirements.
Now the new requirements are nothing but some stakeholders'' expectations, wants or desire. Classify where it falls and now you will be challenged with your classification. That''s why you need to manage stakeholders expectations and you cannot manage stakeholders.
I wonder whether one has to manage their desire also.
What exactly we mean by manage? to deliver their desire also?
If so at whose cost and time?
This is why it is very important to have measurable KPIs to demonstrate the project objectives are met in an unquestionable method.
Everyone knows there is competing priorities and this is a cause for conflict. Each such issues will need cost, time and effort and the impact need to be clearly established
Abdullah Al Mamoon
Deputy Managing Director & COO| United Commercial Bank PLC
Dhaka, Bangladesh
Engaging the customers or the beneficiaries of the project during the preparation of Business Requiremnets Documnet (BRD), review, gap analysis and approval of BRD would help substantially. Scope verification is an important process but often neglected. Along with these, managing Sponsor and the most influential stakeholders would certainly help to restrict the monster to a great extent..!
Suhail Iqbal
Suhail Iqbal PMIATP CIPM FAAPM MPM MQM CLC CPRM SCT AEC SDC SMC SPOC PRINCE2 MCT| PM Training School
Rawalpindi, Punjab, Pakistan
Unplanned unauthorized changes
Suhail Iqbal
Suhail Iqbal PMIATP CIPM FAAPM MPM MQM CLC CPRM SCT AEC SDC SMC SPOC PRINCE2 MCT| PM Training School
Rawalpindi, Punjab, Pakistan
Unplanned unauthorized changes
Suhail Iqbal
Suhail Iqbal PMIATP CIPM FAAPM MPM MQM CLC CPRM SCT AEC SDC SMC SPOC PRINCE2 MCT| PM Training School
Rawalpindi, Punjab, Pakistan
Unplanned unauthorized changes
Suhail Iqbal
Suhail Iqbal PMIATP CIPM FAAPM MPM MQM CLC CPRM SCT AEC SDC SMC SPOC PRINCE2 MCT| PM Training School
Rawalpindi, Punjab, Pakistan
Unplanned unauthorized changes
Suhail Iqbal
Suhail Iqbal PMIATP CIPM FAAPM MPM MQM CLC CPRM SCT AEC SDC SMC SPOC PRINCE2 MCT| PM Training School
Rawalpindi, Punjab, Pakistan
Unplanned unauthorized changes
Suhail Iqbal
Suhail Iqbal PMIATP CIPM FAAPM MPM MQM CLC CPRM SCT AEC SDC SMC SPOC PRINCE2 MCT| PM Training School
Rawalpindi, Punjab, Pakistan
Unplanned unauthorized changes
Suhail Iqbal
Suhail Iqbal PMIATP CIPM FAAPM MPM MQM CLC CPRM SCT AEC SDC SMC SPOC PRINCE2 MCT| PM Training School
Rawalpindi, Punjab, Pakistan
Unplanned unauthorized changes
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