With COVID and social movements including the Great Resignation and Quiet Quitting, we are experiencing unprecedented numbers of employees leaving the workforce, either physically or mentally, in order to avoid high stress and burnout and bring a better sense of balance to their lives. All this, while the ongoing number of projects and change organizations are taking on to remain competitive and satisfy their customers continues to rise. To maintain and grow their customer base, organizations seek out, listen to and leverage their customers to influence decisions.
Learning Objectives
With COVID and social movements including the Great Resignation and Quiet Quitting, we are experiencing unprecedented numbers of employees leaving the workforce, either physically or mentally, in order to avoid high stress and burnout and bring a better sense of balance to their lives. All this, while the ongoing number of projects and change organizations are taking on to remain competitive and satisfy their customers continues to rise. To maintain and grow their customer base, organizations seek out, listen to and leverage their customers to influence decisions.
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