Service Management Concepts Made Easy (Part 3): Service Portfolio vs. Service Catalog

  Energy and Utilities   Information Technology   Service Management   Utility  

This is a continuation of articles exploring some of the concepts introduced in ITIL V3 Service Strategy book. This core volume in V3 covers the overall business aims and expectations, ensuring that the IT strategy maps to these. Part 1 of this article series covered utility (fit for purpose) and warranty (fit for use). In Part 2, we turned our attention to resources and capabilities, and looked at how these assets are used to create value in the form of goods and services. In Part 3, the author looks at Service Portfolio vs. Service Catalog.

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