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Episode 549: How to Bring Clarity to Chaotic Projects
Episode 548: From Project Delivery to Value: How Project Managers Create Real Business Impact
Episode 546: The Real Reason Project Requirements Keep Changing
Episode 544: The Four Pillars of Project Success
Episode 543: Catch Project Trouble Early and Protect Your Delivery
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There are two separate components within Cost of Quality (COQ). We looked at the Cost of Conformance in our last tip and this time we’ll focus on the Cost of Nonconformance. The Cost of Conformance is focused on avoiding potential failures and the Cost of Nonconformance is the cost incurred as a result of any failures because the quality expectations were not met.
This “failure” is really easy to understand: You built a product, service or result through your product and it failed to meet quality expectations. Now you have to fix it, which is going to cost you.
There are both internal and external costs related to failure. Internal costs are those identified within the scope of the project. This includes things like the time and money it will take to rework part of the project. It also includes any cost involved if you have to throw away parts of your project work, which is officially called “scrap”.
External failure costs are those identified after the product or service has been delivered to the customer. This includes things like warranty fulfillment, liability costs and the potential of a loss of business.
Posted on: June 29, 2011 10:59 PM |
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