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Episode Summary

Project teams often finish on time and on budget only to face silent rejection from users. Change-management practitioner Mario González joins Cornelius Fichtner to map out the “adoption gap” and how to close it. Mario manages public-sector projects and brings fifteen years of leading agile transformations. He explains practical ways to detect early signs of low adoption, measure real usage with crisp KPIs, and listen for informal feedback that exposes hidden concerns. Listeners learn why classifying stakeholders as supporters, neutrals, or resistors creates clarity and how to move each group toward active buy-in.

Mario outlines simple tactics that keep momentum strong: run quick user readiness surveys, pair training with hands-on workshops, and celebrate early wins that prove value. A lively section breaks down his stakeholder radar approach, which helps teams visualize shifting attitudes throughout the project. Late in the episode, Cornelius shares a two-button meme (“Engage stakeholders early” versus “Avoid awkward conversation until go-live”) and Mario explains why the first button always wins.

The conversation closes with advice on sustaining support after launch. Mario urges project managers to track login trends, refresh training content, and keep feedback channels open so resistance cannot rebuild. The result is a practical checklist listeners can apply on their next change initiative.

(This interview was originally published on The Project Management Podcast.)

The disciplines of change management and project management are both necessary when executing a project or initiative. Each discipline brings the critical structure needed for effectively implementing change and achieving the results you want.

Yet, change management and project management must work together to achieve successful change. Doing so creates a unified value proposition, which sets the foundation for tactical integration and delivers value across all aspects of the project, including both the people side and technical side.

Join Tim Creasey and Cornelius Fichtner in this livestream where they look at the basics of change management, discuss the differences and similarities to project management, and give you tips and best practices to implement change management on your projects today.

About Tim Creasey: An author, researcher, change expert and human, Tim focuses on the people side of change with process, wit and vigor. Tim’s work forms the foundation of the world’s largest body of knowledge on change management. His role as Chief Innovation Officer at Prosci gives him unparalleled insight into change management challenges, trends and futures. Having spoken to hundreds of thousands of people around the globe, Tim is authentic, knowledgeable and unassumingly funny. He enables audiences with valuable data and actionable information.

Listen to this free interview and earn 0.50 PDUs (Leadership):

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This interview with Jack Ferraro was recorded at the 2015 PMI Global Congress in Orlando, Florida. We discuss his paper and presentation "Measure Twice, Change Once: Practical Strategies for Change Management". Here is the paper's abstract:

Sound change management processes and behaviors link strategy and execution teams. They enable portfolio managers, executive leadership, and program and project teams to increase their organization’s ability to react effectively to change.

This paper presents a comprehensive approach to making an organization more responsive to change by means of effective structuring, planning, and measuring of change management across portfolios, programs and projects. It explores the role of change management in portfolio management and how to structure an organization for successful change. It discusses the value of measuring change management and how to best do so before, during, and after the change process.

With effective structuring, planning, and measuring of change management efforts, organizations can achieve effective change when challenged by resource constraints and conflicting executive priorities.

(This interview was originally published on The Project Management Podcast.)

Listen to this free interview and earn 0.25 PDUs (Leadership):

When we talk about “change management in project management”, the words “resistance” and “tension” often spring to mind.

Consider the resistance to project change management for instance, when two organizations merge, or the fear that employees will feel when a part of their job is automated and some of their skills become redundant.

But the problem isn’t the change itself in spite of the difficulties that it may bring.

To discuss the project change management process with us today I’m very pleased to welcome back one of our favorite interview guests: Susanne Madsen whose book The Power of Project Leadership contains a large section on change management.

She says: Organizational change is vital for any business that wants to survive and thrive in our increasingly competitive and fast paced word. The problem is that many project leaders struggle to fully motivate and engage their teams in the process. They often move too fast, are too outcome driven and not sufficiently consultative in their approach.

This interview was originally published on The PM Podcast.