The Professional Project Manager

A recent Gartner reports* state that Artificial Intelligence (AI) will assume 80% of all project management tasks by 2030.

I was giving this some thought and the thing that stood out for me is that those tasks that can be automated should be automated, and using it will assist the role of the project manager immensely when used appropriately.

However, I am always reminded that project management is not just about tools and techniques but about people. I do not believe AI will provide the best solution for managing people and that activity will always need a project manager with superior leadership, communication and team development skills. This is particularly important on complex projects. AI can free up project managers from the more mundane technical tasks and allow them to focus on, and develop, their people skills and their own personal development.

I think AI should threaten those project managers who do not have good 'people skills' as it is imaginable that AI could successfully manage low complexity and smaller projects completely. I can definitely see small projects that do not require much team building, have few stakeholder, or do not require leadership being completely lead by a task oriented AI.

So, in summary I believe AI is a great tool and can help in many ways but for large, complex and people centered projects it should best be used as an ancillary tool to a well-qualified and experienced project manager. What are you thoughts?

*Link to the report here https://www.gartner.com/en/newsroom/press-releases/2019-03-20-gartner-says-80-percent-of-today-s-project-management

Let’s talk about personal wellbeing.

It’s not the normal topic I talk about. Usually when I post it’s about technical skills like maturity assessments, cost and time estimating, or practitioner competency development. If I talk about soft skills I talk about skills like leadership, communication and team development.

The thing I noticed about all of these skills is that they are all outward facing. They require the leader or the project manager to give something to someone else. I realized that maybe it’s time to start looking after our own wellbeing first. By doing this we can be healthier people and be better prepared for our personal and professional challenges.

This post is also founded in my own personal experience of letting a state of “ill being” sneak up on me in very small barely noticeable steps. I won’t go into too much detail but there was a point in 2018 when I had to admit that I had let several years of stress and lack of good health practices adversely impact my overall state of wellbeing. I am not the only hard working professional to end up like this, I won’t be the last and maybe you can relate or know someone who can.

What helped me recover and return to a state of wellbeing was positive psychology, signature character strengths and learning resilience techniques.

I’m going to leave you to google the science of positive psychology and it’s founder Martin Seligman from the University of Pennsylvania. The elements of positive psychology that have helped me most have been learning about and focusing on my signature strengths, mindfulness and gratitude. If you bought one of his books I would recommend “Flourish”.

The science of resilience is an incredibly powerful set of tools and insights from Karen Reivich & Andrew Shatte, which at its heart teaches us that it isn’t the event we experience that shapes us, but the way we respond to it, and we can learn to have more control over the ways in which we respond. I’m going to encourage you to get their book “The Resilience Factor: 7 Keys to Finding Your Inner Strength and Overcoming Life's Hurdles” and learn some practical techniques for improving your levels of resilience.

If I could pass on two basic tips that you could use immediately to increase your levels of wellbeing it would be to start a simple gratitude practice. Each evening before you go to bed either write down, or share with someone, three things you are grateful for that happened that day. It’s a great way to end the day and it’s been proven that gratitude increases wellbeing.

The second tip would be to find out what your signature character strengths are and begin to leverage these more in your personal and professional life. Everything seems easier and takes less effort when you use your signature strengths. You can take the free assessment at the link below.

So, let’s keep sharing great ideas about leadership and project management. Let’s exchange ideas about Gantt charts, kanban boards and earned value management. Let’s debate agile versus waterfall approaches. Let’s keep inspiring others with stories of great leaders, communicators and team builders. But let’s also start to talk and share stories about our own wellbeing, and what works for each of us.

Find out your Character Strengths here:

https://www.viacharacter.org/www

There are many types of projects, each unique in its size, duration and complexity. Assigning the right type of project manger to each type of project is a key factor is determining whether or not the project will be a success. Different project managers have different levels of skills and experience, and they also have difference personality attributes. This mix of skills, experience and personality attributes defines the type of project manager you are. The specific type of project manager I am interested in today is the entrepreneurial project manager.

I would proudly call myself an entrepreneurial project manager. I know that I have a very strong entrepreneurial streak in me, and this is an essential part of who I am. I have been setting up businesses, and advising others on this, for over 30 years. There have been some great successes, and also some opportunities to learn some great lessons. When it comes to the types of projects I prefer to manage, I tend to choose those where I can truly leverage my strengths in this area. What I want to do in this article is to examine what are the key characteristics of an entrepreneurial project manager and what sort of projects should they lead?

Let’s start with defining what an entrepreneur is:

From Dictionary.com: “a person who organizes and manages any enterprise, especially a business, usually with considerable initiative and risk.”

There are a couple of key words there – initiative and risk. An entrepreneur takes an initiative at the earliest idea stage, and usually with a lot of passion throws themselves into ensuring that the idea becomes reality. Along the way they may have to solve a wide range of technical, legal, financial, regulatory, and stakeholder problems. In doing this they take on and manage a great deal of risk, and in fact it can be dealing with this risk that provides excitement and challenges to the entrepreneur.

What kind of projects is an entrepreneurial project manager best suited to manage?

Entrepreneurial project managers should be put in charge of managing projects:

• with a lot of unknowns,
• that involve leading a small dedicated team,
• that need a strong vision to get to the end, that
• require a multi-disciplinary solution, that
• require a great deal of autonomy and problem solving.

If you want to develop a specific entrepreneurial skill set and attitude here are nine key characteristics of an entrepreneurial project manager:

1. Motivation

Self-motivation is key. An entrepreneur must be the one who gets out of bed in the morning thinking about the project and what the next steps are to make it successful. Being passionate about a venture, initiative or project is possibly the easiest way to be motivated as it will come without trying. Don’t be afraid to be passionate about what you are doing, and perhaps only select those ventures that you are truly passionate about to get involved with. Your motivation will spread to you team members and stakeholders.

2. Creativity

This is perhaps one of the more important characteristics of being an entrepreneur - you must be able to see creative solutions. Entrepreneurs work best dealing with solutions that haven’t been invented yet and solving these takes creativity. Don’t be afraid to think of many different possible solutions. Eliminating the less effective ones for whatever reason will leave you with a creative solution. Another tip I have learned is that creativity and curiosity go hand in hand. Don’t be afraid to be curious, ask a lot of questions and develop your knowledge about a lot of topics.

3. Vision

You must be able to see into the future and imagine what the end result may be. Perhaps more importantly you must also be able to communicate this vision to others to get them to see it, believe it and commit to achieving it as well. Being passionate about your vision will help in getting others to follow you. Your vision doesn’t need to specific, it can be a general outcome focused on success, whatever that means, with the details being filled in as you move along the project lifecycle.

4. Persuasiveness

Persuading people to believe in your vision and join in the pursuit of success takes skill. There are many ways to persuade people and you will have to appreciate that your team members and stakeholders may require different ways of persuading. Remember that you are convincing people to follow you in to the unknown so practice your influencing techniques.

5. Versatility

Being versatile means being able to demonstrate a wide range of skills, and not necessarily be an expert at any of them. In many ways, the entrepreneurial project manager needs to be a jack of all trades, and master of one – being entrepreneurial! You will need to have a working knowledge of technical solutions, financial matters, stakeholder expectation management, rules and legislation. Where you don’t have the required level of knowledge you will have to bring someone into the team who does.

6. Risk tolerance

Some people are naturally risk adverse and this is a great attribute to have in many projects. Entrepreneurs tend to be more risk tolerant and will generally rely on reactive rather than proactive measures to deal with risk. There needs to be a balance to make sure risks taken are reasonable, but the nature of entrepreneurship is to take risks and reap the rewards.

7. Flexibility

You must be able to move on from what you thought was a solution when it becomes inefficient. Learn to let go, and quickly move to the next solution. Don’t get hung up on one idea far past its ‘best by’ date. Realise that change is always going to happen, and you need to be flexible. When a roadblock appears, find a way to go around it, over it or under it, and if this can’t be done, then be prepared to reverse and find another path completely.

8. Decisiveness

You must be able to make a decision and live with the consequences. If it turns out to be a wrong decision you must be able to learn from it. Making a decision means being to take on board all the available information at that time and decide what the next course of action will be. No decision is ever set in stone and you should be prepared to change it if it doesn’t turn out to be the correct one.

9. Colloboration

A great entrepreneur knows their strengths and their weaknesses and will seek out people to fill in their weaknesses. They will usually seek out people with exceptional skills in these areas. An entrepreneurial project manager will assemble a great project team with the correct balance of skills, experience and attitude. They will also know how to train people, or move them on, who aren’t quite right for entrepreneurial types of projects.

So, if you have a high-risk project with some uncertainty in the solution and outcome, consider putting an entrepreneurial project manager to work.

To end, I would like to amend this quote I found online which I think sums up the role of the entrepreneur with just my own small change. The original quote reads “An entrepreneur is someone who jumps off a cliff and builds an airplane on the way down” (Reid Hoffman), I would amend it to say ““An entrepreneur is someone who jumps off a cliff and finds a way to fly on the way down”.

If you have any questions, comments or feedback please feel free to email me.

Here are my rapid fire suggestions for some of the most common issues a project manager will face:

Poor planning and estimating – Start with a Work Breakdown Structure (WBS) and then involve those people who are actually going to do the work

Poor change control – document everything

Poor scope definition – only do what is fully defined

Poor communication – try and see through the others person eyes

Demanding customer – listen better, document everything

Stalled career – invest in training or experience for yourself

Surprises keep slowing down the project – take time to do a risk register

Lack of clarity about who does what – get everyone to contribute to and agree on a RACI chart

No time for project closure – include it in the project scope of works and allocate time and cost to it

Poor team morale – karaoke evening 😊

I often get asked by junior or novice project managers for any tips I can give them as they begin their careers in project management. I don’t always have time to think things through on the spot so I have taken the time to note my top 8 tips. I would love to hear what tips you would also give.

1. The first job you take may be the one that takes you to the job you want. I always see people entering the profession complain when they see job advertisements asking for a minimum of 3-5 years experience. There is a reason for this. You need to get some experience under your belt. You may have just come out of university with a project management degree or got an entry level certification but this doesn’t translate well to actual on the job in the real-world experience. Go and get that experience by taking a job as a project administrator. Then see point number 4 for quicker way to get the job you really want.
2. Always be honest. There may be times where you are pressured to bend the truth a little. Don’t do this. This may mean standing up to senior practitioners or demanding clients. If you are honest you will never need to remember what you said previously. Also, your personal and professional reputation depends on honesty. If you find yourself working for or with people who expect a little dishonesty you may be better off elsewhere.
3. Don’t be afraid to ask questions. This actually applies all through your career not just at the beginning. If you don’t know something, then ask someone who does. Mistakes, both small and large, happen because someone thought they would look stupid by asking a question. In fact, the opposite is true. We generally think that people who ask questions are smarter. So, go ahead and ask those questions.
4. The deep end is where the action happens. Don’t be afraid to put yourself forward for things that seem complex and out of your comfort zone. If you are as smart as you think you are you will rise to the challenge. If you don’t succeed, then take an optimistic view of it and realise that failure is a great teacher. Either way you will learn fast.
5. Keep gathering experience and qualifications. Don’t think that learning stops once you get your first job. You must always keep your knowledge up to date or you will get left behind in a fast-changing world. Keep up the professional development units, get that next credential, attend that conference (even better, present at the conference) and keep learning in order to get the most from your career.
6. Share your experiences. There will always be someone with less experience than you so don’t be afraid to mentor them. Don’t be afraid to share your experience with more senior people too. It may be the case that you have a unique viewpoint and experience that they don’t. Value yourself and your experience (just don’t over value it – see point 1).
7. Put in place good work habits. Good work habits are things like turning up on time to work and to meetings, acting professionally and respectfully at all times, being honest (see point 2) and expecting to get out of your career what you put in. Do these things on day one of your career and every day after and you will soon have them locked in place.
8. Start getting to know people. You can call it networking if you want but that word is probably better suited to describing how computers are linked together, not people. Introduce yourself to people and listen to what they have to say. If they ask about you then share a little about yourself. Follow up occasionally with an email or a coffee invitation. Over the years these relationships will be extremely valuable to you on a personal and professional level.

So that’s what I think are 8 important tips for novice or junior project managers. What did I miss?