Having well-honed customer relationship management skills is a key differentiator in project management. Embracing and truly delighting your customer goes well beyond the basics of traditional customer satisfaction. Take a closer look at some ways to move beyond the mundane to delivering a truly great customer experience!
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An exploration of how companies can begin using change management principles to increase project effectiveness in times of significant change. The presentation will focus on change management, as well as stakeholder and sponsor management.
The current model is challenging. We keep creating products that no one really needs that produce waste that nobody wants. Furthermore, we need to start concentrating on the conditions that people live in and what goods and services meet those conditions. This webinar will describe to you what frugal innovation is, why this is important, and the approaches a Project Manager can take to master such projects. What you will get: * An understanding what frugal innovation is about * Why we can expect such projects escalating * What approaches a Project Manager must take with such initiatives * Hopefully broaden your ability to take on such projects in the future.
Save Time With Tools + Templates
This Excel template allows a project manager to list the stakeholders and automatically highlight the ones with more impact for the project. It also highlights the ones with which the commitment level needs to be managed, with a space for dated actions.
We make a lot of decisions throughout the project life cycle. Tracking these decisions is crucial, especially for projects that run for years. With people moving around and with constant change in roles, the tracking of decisions is necessary. This log helps new stakeholders get up to speed on the decisions made—and the reasons behind them.
This presentation template is a formal customer-facing status report used for medium to larger projects, or for reporting multiple projects with the same stakeholder audience.
Learn From Others
The relationship between project manager and business owner (or scrum master and product owner for agile) can be difficult to establish—and easy to damage. To build strong foundations in the relationship and ensure the success of the project, there are a few simple rules to follow that can make a big difference.
Are you still operating with outdated assumptions and expectations? The stressful process of buying a new home and selling an old one proved to be an enlightening experience in project management and complexity for this practitioner.
Analytics is vital to understanding customer behavior and optimizing operations to attain sustainability. It can be leveraged to avail data-driven decision making—and extrapolated and customized to accomplish numerous objectives, such as reducing costs and optimizing profits from a customer or project. The article seeks to propose four features to reap long-term benefits through concentrated investments.
As project management evolves and organizations focus on faster paths to delivery, is the role of project manager set to change dramatically?
A new program can be a confusing time for your team and stakeholders. What’s the program all about? How will we know that we have delivered? At this stage, the end goal may be as little as a vaguely defined strategic intention. Here are seven ways to make sure your program vision sticks.
It is a VUCA world—volatile, uncertain, complex and ambiguous—and project management is no exception. In such situations, the final project may hardly resemble the original or initial plan. Welcome to scope creep! How can critical thinking help?
Stakeholder management can be challenging in the best of circumstances. In programs, it can be especially complex...but the secret to success lies in building a strong foundation from the outset.
It’s not uncommon that organizations with a wide spectrum of service offerings and functional roles have blurred lines between the distinction of account and project management. The reality is that the two roles are quite different—and require different skill sets and focuses.
En cada organización existen reglas no escritas del juego por ende los proyectos se amoldan a las mismas. Pero las reglas no escritas no son buenas o malas. Sencillamente son apropiadas o inapropiadas, según lo que la organización este tratando de lograr y los verdaderos problemas se presentan cuando aquellas se refuerzan entre sí en modos que nadie identifica.
Vendor management is a key activity in any project but literature often overlooks the vendor’s point of view. While there can’t be a “one-solution-fits-all” strategy to the challenging activities involved in making your pitch, the author, working with an IT service provider, shares his recipe for winning the client.
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