What can't be measured...: SITUATION DIAGNOSIS (Part Two)
From the Support to Develop Blog
by Luis Branco
This blog addresses management-related topics and has three areas of focus: 1. Technical skills; 2. Competencies in the field of interpersonal relations and communication (including personal organization and delegation, leadership, teamwork, conflict resolution, conducting meetings, and negotiation); and 3. Strategy (including diagnosis, strategic guidelines, and implementation).4.Technology
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In the last article, on how to diagnose the situation in relation to a competency (ability to listen), I asked questions in 3 domains
- Generic Question or Decomposition?
- Even or odd scale?
- Self-Assessment, 360º Evaluation or both?
Thank you for participating in the reflection and for your opinion
My suggestion is that the diagnosis be made by filling in a generic question, using a scale of 1 to 6 (because it allows us to obtain a better trend and detail) and that the evaluation is the result of self-evaluation and 360º evaluation (because the 360º evaluation allows us to make a comparison with the self-evaluation and to consider the reasons for any deviations
Example:
| 1= Bad |
2= Mediocre |
3= Sufficient |
4= Good |
5= Very Good |
6= Excellent |
Using the scale above, rate:
|
The ability to listen
|
1 |
2 |
3 |
4 |
5 |
6 |
The 360º assessment can be carried out using an internet tool (ex: google forms) ensuring confidentiality in responses
After conducting the self-assessment and collecting the opinions of the people who participated in the assessment process, it is important to compare the results obtained
3 possible scenarios:
Scenario 1: People's assessment is lower than self-assessment, that is, people consider that their ability to listen is lower than what they think their ability to hear
Scenario 2: People's assessment is the same as self-assessment, that is, people consider that their ability to listen is equal to what they think their ability to hear
Scenario 3: People's assessment is superior to self-assessment, that is, people consider that their ability to listen is superior to what they think their ability to hear
What assessment would you take into account in scenario 1?
What assessment would you take into account in scenario 3?
Resume
To be able to set goals we need to know our current situation.
The diagnosis of the situation is necessary.
Once the evaluation parameters are defined, the scale to be used and who will participate in the evaluation process and how to collect the opinions, we are in a position to carry out the evaluation.
Comparing self-assessment and assessment of people who participated in the assessment process 3 scenarios are possible.
What assessment would you take into account in scenario 1?
What assessment would you take into account in scenario 3?
Posted on: January 18, 2020 01:12 PM |
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