Project Management

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Whether it’s in-person or virtual, PMI events give you the right skills to complete amazing projects. In this blog, whether it be our Virtual Experience Series, PMI Training (formerly Seminars World) or PMI® Global Summit, experienced event presenters past, present and future from the entire PMI event family share their knowledge on a wide range of issues important to project managers.

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Cameron McGaughy
Julie Ho
Heather McLarnon
Kimberly Whitby
Laura Schofield
Michelle Brown

Past Contributors:

Johanna Rusly
April Birchmeier
Nikki Evans
Dalibor Ninkovic
Dr. Deepa Bhide
Chris DiBella
Nic Jain
Nicholas Sonnenberg
Karen Chovan
Jack Duggal
Catalin Dogaru
Priya Patra
Josh Parrott
Scott Lesnick-CSP
Antonio Nieto
Dimitrios Zaires
Ahmed Zouhair
Carmine Paragano
Te Wu
Scott Bain
Katie Mcconochie
Fabiola Maisonnier
Erik Agudelo
Paul Capello
Kiron Bondale
Jamie Champagne
Esra Tepeli
Renaldi Gondosubroto
Mel Ross
Laura Lazzerini
Kim Essendrup
Geetha Gopal
David Summers
Carol Martinez
Tai Cochran
Fabio Rigamonti
Archana Shetty
Geneviève Bouchard
Teresa Lawrence, PhD, PMP, CSM
Randall Englund
Kristy Tan Neckowicz
Moritz Sprenger
Mike Frenette
O. Chima Okereke
David Maynard
Nancie Celini
Brantlee Underhill
Claudia Alcelay
Sandra MacGillivray
Vibha Tripathi
Sharmila Das
Gina Abudi
Greg Githens
Joy Beatty
Sarah Mersereau
Lawrence Cooper
Donna Gregorio
Seth Greenwald
Bruce Gay
Wael Ramadan
Fiona Lin
Somnath Ghosh
Yasmina Khelifi
Erik Rueter
Joe Shi
Michel Thiry
Heather van Wyk
Jennifer Donahue
Barbara Trautlein
Steve Salisbury
Jill Diffendal
Yves Cavarec
Drew Craig
Stephanie Jaeger
Diana Robertson
Zahid Khan
Benjamin C. Anyacho
Nadia Vincent
Carlos Javier Pampliega García
Norma Lynch
Emily Luijbregts
Susan Coleman
Michelle Stronach
Sydni Neptune
Louise Fournier
Quincy Wright
Nesrin Aykac
Laura Samsó
Lily Woi
Jill Almaguer
Mayte Mata-Sivera
Marcos Arias
Karthik Ramamurthy
Michelle Venezia
Yoram Solomon
Cheryl Lee
Kelly George
Dan Furlong
Kristin Jones
Jeannette Cabanis-Brewin
Olivia Montgomery
Carlene Szostak
Hilary Kinney
Annmarie Curley
David Davis

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PM War Stories - Communications Confusion over words

I wanted to share a recent event that is in line with our communication war stories topic. Over the last couple of days, my team has been trying to work a project and secure some critical data that is hard to get. Our different teams were tripping over each other trying to understand what we were doing. Here is our situation: My company qualifies customers for services on estimated guesses. After the customer is installed and using the services, my company now gets real data and knows how well a customer can use a service and what additional services and speeds for which a customer can qualify. What we needed was the original qualification (the promise given to the customer), not what the actual data after the install says. We were using words like original loop qual, loop qual at point of sale, service promise, estimated loop qual, and calculated qualification. Impact: This part of the project was in confusion and getting no where. Subsequent analysis dependent upon this data downstream could not proceed. This data was on the critical path. If the wrong data is pulled, we come up with the wrong conclusions or have to restart the data pull. Then, the project gets delayed or is implemented poorly. Next steps and results: We had to get everyone on the phone and clear up the confusion immediately. Next, we had to clearly define what the actual ask is for that data. Last, we memorialized that definition so that there was no more confusion. Sounded like a lot of work, but it was absolutely necessary. Did we do it right? Was there something else we should have done?
Posted by Marcos Arias on: October 23, 2014 02:55 PM | Permalink | Comments (5)
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