Project Management

The Cost of Quality [Infographic]

From the The Money Files Blog
A blog that looks at all aspects of project and program finances from budgets, estimating and accounting to getting a pay rise and managing contracts. Written by Elizabeth Harrin from

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Categories: cost, quality

Thinking about the cost of quality revolves around two things: how much it costs to comply with quality requirements and how much it costs to put problems right.

The infographic below shows the four considerations for working out the cost of quality for your project: prevention and appraisal before things go wrong, and dealing with internal and external failures in case they do.

Which of these do you use on your projects? Tell us more about how you manage the cost of quality in the comments below!

Posted on: October 12, 2021 02:00 PM | Permalink

Comments (4)

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Very good. Deserves congratulations.

Very nice info graphic Elisabeth, thanks! The earliest a problem is detected and fixed, the less impact it has on cost; and I would say that external failure can lead also to a negative impact in image, customer trust and future sales while good quality fosters customer’s engagement and recurrence in sales.

Thank you, Elizabeth. This is a nice graphic presentation. Prevention and appraisal costs are highly important for preventing project work failures.

Very nice article Elizabeth. Quality is most important for marketing with customer satisfaction.

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