Project Management

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The Psychology of Estimating

3 Skills Areas To Help Your Team With

Closing out a Programme

3 Ways To Be More Strategic As a Project Manager

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3 Skills Areas To Help Your Team With

These days, project teams are expected to do so many different things, from deep dive root cause analysis to making sure that projects align to strategy. As a team, you’re both in the weeds of the project and also trying to communicate the big picture to stakeholders.

Let’s face it, it can be difficult to have all those skills – I mean, have you seen the latest PMBOK® Guide?! Between that and the Standard for Project Management there are hardly any management and leadership skills that a project manager is not supposed to have.

However, we aren’t able to say, “I’m not very good with PowerPoint so we won’t create slide decks for status reporting.” We have to be all-rounders, even if we aren’t very good in some areas, or don’t enjoy those tasks.

Here are 3 skills for project managers that I know from my mentoring work that people in project roles have difficulty with. I’ve also included some tips for how to improve, if you choose to do so. If you lead a team and find your colleagues struggle in these areas, perhaps the ideas will help them.

1. Risk management

Large programmes may have a dedicated risk manager on the team, but if that isn’t you then you’ll have to get stuck in with risk identification, analysis and management yourself. In my experience, there are several areas that people struggle with:

  • Risk identification: making sure it is not a one off exercise
  • Risk analysis: using metrics to quantify the risk instead of just guessing what the impact might be
  • Risk management: defaulting to mitigation strategies or ‘do nothing’ because the alternatives are poorly understood or too hard.

Address this by:

  • Making sure the team has regular points where risks are discussed. You can put these on the plan.
  • Giving everyone the tools to analyse risk. Use software. Provide details of what it means to be a ‘low risk’ in terms that are financial, reputational, operational and more so they are not guessing
  • Talk about all the different options available to you and manage actively so risks are reduced, not just put on a list.

2. Task Management

This skill is all about managing your To Do list and making sure tasks have owners. It’s also time management overall on the project, so it encompasses resource levelling and capacity planning so you don’t overload people with too many tasks.

People seem to struggle managing their workload and time, and that leads to them feeling overwhelmed and overloaded.

Address this by:

  • Making sure everyone knows what is a priority task and what can wait. That will help people understand how they should be spending their time.
  • Consider using timesheets to track where time is being spent, if you don’t already use them.
  • Use milestone schedules to draw attention to the next big milestone coming up.

3. Managing multiple projects

These days, most people are managing more than one project. There are still people who lead one large, complex project, but many people are finding themselves running several initiatives at the same time, sometimes with the same resources.

This can lead to each project inching forward at a snail’s pace, lack of understanding about which project should be worked on, feeling overwhelmed as your To Do list encompasses several projects, dealing with conflict between stakeholders, all of whom feel their project is the top priority.

I wrote a book about this exact problem, which came out last month, so check out Managing Multiple Projects from wherever you buy your books if you are struggling with the juggling.

Meanwhile, here are some tips to help.

Address this by:

  • Prioritising projects. Make sure you know and are telling people what priority their projects have so they can apportion their time appropriately.
  • Using software to track actions. I’m a big fan of pen and paper but even I have moved to digital task management to keep track of multiple projects.
  • Time-boxing instead of multi-tasking. Block out time for a project, or for similar tasks across projects (like status reporting) as this is more efficient.

What other skills do you think are key to project management but are actually pretty hard to do? Let me know in the comments!

Posted on: June 14, 2022 04:00 AM | Permalink | Comments (4)

Tech Trends: Analytics

Categories: trends, virtual teams

tech trends

Data is a differentiator. Companies that can capture what customers buy, like, and use can interrogate that data to provide insights that help them stay ahead of the curve. Big data is the term given to the storage and analysis of workplace data for the purpose of creating meaningful management information.

The data from collaboration and project management tools is a subset of all this data. Real-time project analytics can add huge value to streamlining project management processes and in identifying early warning signs for projects.

Being able to parse a discussion thread from your collaboration tool and single out potential risks and issues could change the role of the project manager in the future. Furthermore, natural language searches will make it easier to include narrative discussions, meeting minutes, and more in the data analysis, saving hours of time when investigating or predicting problems. All of this data could be used to predict the future success (or otherwise) of projects.

There is already work happening in this sphere: The PMO Flashmob here in the UK held a session recently looking at the role of AI in the project office and project management domain. While I didn’t attend, they did publish some interesting Inside PMO report on the topic.

There’s also been a discussion around RPA – robotic processing automation (in other words, using algorithms to process info instead of humans – it’s not ‘real’ robots sitting at a desk next to you doing PMO work). There is a lot of scope for development in this space, freeing up knowledge workers to – you know – actually use their brains for stuff and building relationships to help get projects done.

Data presentation techniques

Allied to the big data revolution is the rise of data presentation techniques, because the trouble with all that data is that it is very difficult to understand. There is a trend toward simple, clean designs for websites and tools with high usability and a very visual impact. The growth of social media sites like Instagram and Pinterest, plus the sudden, recent spike in the number of infographics doing the rounds on sharing sites shows that users are gravitating toward images.

This is relevant to project management collaboration tools because project managers have to adapt the way they communicate to suit the needs of stakeholders. If the needs of stakeholders are evolving to include a requirement for more visuals, then project managers will need to move away from text-based project reports to a more engaging way of sharing status updates.

Visual data presentation is not new to project management—after all, that’s really what a Gantt chart is. Kanban, too, is a visual project management approach and many agile teams work with visual plans. We could well see the visual preference for presenting data manifesting itself in more tools that use images and visual workflows in conjunction with traditional Gantt charts.

This article includes a few points that were made in my PMI book: Collaboration Tools for Project Managers. Given what we’ve been going through and seeing so far this year, it felt appropriate to try to pick out some comments on tech for teams and where that might be taking us – because it seems to me that virtual working is here to stay.

Pin for later reading:

tech trends analytics pin

Posted on: August 17, 2020 08:00 AM | Permalink | Comments (5)

3 Tips for Better Virtual Meetings [Video]

Categories: video, virtual teams

Virtual meetings can be a huge time and cost saver, but the last thing you need is to be stuck on project calls that take up all day.

If you’re anything like me, I’m sure you will have been on calls where you’ve sneakily gone on mute because the meeting isn’t relevant to you, or you have nothing to add, or some other reason. While it’s better not to multi-task during a virtual meeting, and even better to not go to meetings that aren’t relevant for you, sometimes virtual meetings are a must.

You can make virtual meetings better. This quick video shares 3 easy tips for making virtual meetings that little bit more productive for everyone.

These tips came from a fantastic presentation on virtual meetings at a PMI event by Dr Penny Pullan. You can read more about that presentation here.

Pin it and watch later:

virtual meeting tips

Posted on: November 12, 2018 11:59 PM | Permalink | Comments (8)

5 Expert Tips For Managing Virtual Teams

Categories: virtual teams

Managing virtual teams is a skill. You can learn how to do it better, but getting the best out of a virtual team takes practice.

Let’s give you a head start. I spoke to five experienced project managers about how they manage virtual teams.

Here is what they had to say about making working virtually a success.

Paul Nicholson

I have gone to great lengths at times to actually meet someone in person. This is particularly true of suppliers that don’t want to come in. I go there instead. The cost is worth it, especially if they are international.

We are increasingly working with European suppliers. Meeting them seems to be the key and conferences are good opportunities for this.

Paul Nicholson, MBCS, UK

Helen Curel

Keep the lines of communication open. Meet face-to-face either in person or via video conferencing as often as possible. Even conference calling is better than relying solely on emails.

Listen carefully to what the team are saying and seek clarification if things aren’t crystal.

Helen Curel, UK

3. David

Oooh, difficult one... This is a subject where I know I have lots to learn, but:

  • Try to at least have a kick-off where everyone can attend in person. It's much easier to work with someone virtually if you've at least met. If a physical meeting can't be arranged (e.g. for financial reasons) do a video meeting where everyone introduces themselves, their background, what they hope to contribute, in what way they themselves hope to benefit from the project etc. (Inform everyone beforehand that this is going to happen so they can prepare).
  • If there is a big time difference (e.g. between continents), do not just schedule online meetings to fit into the "overlapping" working hours, but also vary them.
  • Action lists from meetings are especially important to make sure tasks are known and get done. A virtual Kanban board (e.g. Trello) is often a good idea.
  • Keep track of who talks the least during the online meetings and actively "pull them" into the discussions.
  • Schedule regular one-on-one online meetings with as many people as possible.
  • Invite feedback on how well (or badly) the team thinks the virtual team works…

David, Sweden

Claire Sezer

Communication is key. Regular update calls, followed up with action task lists specifying who is doing what and by when. Don’t assume anything is being taken care of. Always double check.

Claire Sezer, FCILEx, UK

Dave Gordon

One-on-one calls are important when you have a virtual team. Dealing with a problem or individual task follow-up on a team call that you could have resolved with a phone call to one or two team members wastes everyone else’s time.

Dave Gordon, USA, who blogs at The Practicing IT Project Manager and is on Twitter as @PracticingITPM

The Common Theme: Communicate!

Virtual working is often chosen because it has a stack of  benefits, not least that it can be cheaper as there are no office overheads, less requirement to travel and you can use outsourced (i.e. cheaper) resources from wherever in the world is best placed to provide them.

As you can see, communicating is a key strand that runs through all these pieces of advice. A virtual team needs as much, if not more communication than a co-located team. Reducing the ‘virtual-ness’ of a team will help them gel much faster and give you a greater insight into how to get them working together productively so that the work can progress at pace.

Got any other tips for making virtual teams work successfully and not just turn into a cost-cutting exercise? Let us know in the comments below.

Posted on: February 01, 2016 11:59 PM | Permalink | Comments (12)

Tips for better virtual meetings

Categories: tips, virtual teams

I was at the PMI Global Congress EMEA in Dublin last this week and I attended a presentation by Dr Penny Pullan about making the best of virtual meetings. In my last article I wrote about why we have so many virtual meetings – some people attending the presentation were spending over 20 hours  per week in virtual meetings – and also the frustrations project team members have when they are participating in virtual meetings.

If virtual meetings are so bad, but we have to do them for cost and other reasons, what can we do t make them better?

“If you put in a little bit of really focused preparation you can improve them,” Penny said. Here are some tips from her presentation to improve your virtual project meetings.

What time is it?

Don’t make project team members in India stay up late for a conference call with the USA contingent unless you really have to. If you do have to, find a way to minimise the impact – do it as early in the day for the USA people as possible. Use this meeting time calculator to find the most convenient time.

Is the technology available?

Penny spoke about working in West Africa when the only technology available to her project team was the phone network. Don’t organise virtual meetings when some participants won’t have the ability to participate because the technical infrastructure isn’t available or reliable.

Can the participants use the technology?

Even in places where the technology is available and reliable, you may have some project team members who are uncomfortable using it. If they don’t know how the web conferencing software works, they will slow down the meeting for everyone else and the project team members who are technically literate will lose interest. Ask a tech-savvy person to sit with anyone who is not comfortable using the computer or the video conferencing suite. It doesn’t have to be a project team member: their PA or a desktop engineer from IT would also be able to ‘drive’ it for them until they are used to it.

What would it cost to fail?

If the meeting is to discuss something critical, what would the impact be if the meeting is not a success? If you are trying to recover a failing project, or discussing bug fixes that will stop the next software release, or gaining agreement on anything that has the ability to have a significant impact on your project, stop and think about whether a virtual meeting is the right way to go. If the cost of failure is more than the cost of travel, bring everyone together and have the meeting face-to-face.

Can you split it?

“You can do short things quickly virtually,” Penny said. But if you have lots to do and meetings that will go on for a while, it is better to meet face-to-face. She recommended an hour and a half as the longest time to spend on a virtual meeting. If you need to meet for longer than that, factor in some breaks. Give people the chance to put down the phone and stretch their legs. It takes a lot of effort to focus in a virtual meeting, and long stretches will impact the productivity and energy levels of the project team.

What else do you do to manage the impact of virtual meetings?

Posted on: May 18, 2011 04:45 PM | Permalink | Comments (0)

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