The Money Files

I have done two training courses recently: the P3O certification course and Maximising IT/IS Team Effectiveness with Villanova University. The experience led me to consider what you need to take into account when choosing a project management course provider.  And this is what I concluded:

1.  Tutor

Can you find out who is the course tutor? Look them up on LinkedIn, on Gantthead or on their own website. Do they have credibility? Do they have experience in the industry? Have other people written nice things about them?

2.  Other delegates

You won’t be able to find out the names of the people attending the course with you, but you can find out the types of clients that the course provider serves. For example, and ISEB project management course is likely to attract IT project managers. A course run by the Impact Factory is likely to attract people in different industries, perhaps with a more creative outlook.

The course provider may have a list of previous clients on their website, or testimonials from people who have attended courses with them in the past. The job titles and companies of these people can tell you a lot about the sort of delegates who will potentially be on the course with you.

3.  Location

You need to factor in travel costs. Attending a course far away from the office could be good as it minimises distractions. Staying in a hotel also means that you have time in the evenings to focus on your class homework. However, staying away is more expensive and this will either be factored in to the course costs or into your own expenses for attending.

4.  Pre-course work

What pre-course work is made available to delegates? What format is this in? A course provider who offers a range of materials is good. Do you get an e-course or e-book? Is there a CD-ROM of course materials you can browse before the course?  During the course you will probably receive handouts and worksheets, so find out if the company provides a binder and a copy of all the class slides for you as well.

5.  Cost

Finally, consider what is included in the cost of attending. For certification courses like P3O or PRINCE2, is a copy of the manual included – and is it a paper one or an electronic copy? A physical copy is better, especially if you are taking an open book exam where you can take in your annotated manual. Materials aside, consider what extras are included to make your studying experience more bearable. Does the venue provide lunch? Will they offer you slices of cake mid-afternoon, like Maven? These extras may not be important to you, in which case you can opt for a vendor that provides fewer extras and charges less.

It is always a gamble to use a new project management course provider for the first time, but you can reduce some of the risk by making sure that you have done your homework before handing over your cash.  As for your homework during the course – I can’t help you with that...

Arras People, the specialist project management recruitment company and the people behind How to Manage a Camel, have just released their latest Project Management Benchmark Report.  This is an annual, ‘state of the industry’ UK project management study, and each year it includes information about salaries and corporate budgets.  Here are some of the highlights from this latest report.

Training budgets cut

• Over one in five employees say that there is no training budget for this year.
• Only 15% of employees have an agreed training budget or plan.
• 15% of employees state that they would think about funding their own training this year, if they felt they would see adequate returns. This goes up to 47% for contractors, many of whom take advantage of courses run at the weekend.

Salaries static

• Salaries across all respondents was flat: 41% of respondents said there was no change in their salary against last year.
• Some people were lucky: 17% of respondents reported an increase of more than 5% (up from 12% last year).
• Some weren’t so lucky: 18% saw their remuneration fall (down from 27% last year – at least this is improving).
• Nearly a quarter of people reported an increase of between 1% and 5%, but this is mainly employees, not contractors.

As well as looking at salary movements, the survey gathered data on salary amounts.  The mode salary for project practitioners in the public sector is £30k to £40k: 36% of respondents fit in here. In the private sector the mode salary is the £40k to 350k band.

Benefits

Part of a remuneration package is benefits: cycle hire scheme, childcare vouchers, season ticket loan, pension and so on. If you get these, consider yourself luck: 52% of employees reported that they receive no benefits.

The full 36-page Arras People Project Management Benchmark Report 2011 is available on line here.

"You can solve most of your time-related problems - not enough time, to much to do, deadlines too short, bosses too demanding, not getting to your own priorities - simply by increasing the one resource you can control: you," says Robert R. Bly. His book, Make Every Second Count: Time Management Tips and Techniques for More Success with Less Stress, is aimed at busy people. I wonder how many busy people have time to read books about time management.
 
The book opens with the idea of using to do lists. Maybe there are some people who don't use to do lists, but I bet there aren't that many project managers who don't make use of this technique. Still, a book about personal productivity would be lax if it didn't mention lists, so I read on, hopeful of greater insights later.
 
The next insight I find is the revelation that watching TV shortens your life: spend an hour watching TV every day and increase your chance of dying by 11%. As scary as that statistic is (and there isn't a full citation so I can't check it), it isn't going to stop me watching CSI or Gossip Girl.  They are my treats for a day of work well done, and Bly talks about the value of rewarding yourself by doing fun things after priority things, so I reckon I'm OK.
 
I consider myself pretty productive, but I have only recently learned the value of the standard operating procedure.  Bly writes:

What...do you do that's routine and could be turned into a standard operating procedure?... Don't engage in time-consuming problem-solving when there's a recipe that could be followed more easily and more productively. If you had to make a pie, for instance, why would you perform chemical analysis of other pies to determine the compounds in the crust when you could just look it up in a cookbook? Yet people do the equivalent every day. What a waste!

In my writing job, I have recently started to use checklists for software reviews. The list gives me a standard procedure for testing project management tools, and a framework for writing up the findings. It took a little while to develop, but I can't tell you the relief I felt when I wrote up the first review with my new checklist. It was so much easier, and I wasn't reinventing the wheel each time I tried out a new application.  What standard operating procedures do you have for your projects? Is there a process for starting up new projects? A directory of document templates? Standard processes don't just make things easier, they also ensure that you don't miss out steps along the way.
 
Bly also points out that most of us can't control when we feel most productive. For me, it is the post-lunch slot that is the worst. Don't expect much out of me if I am at my desk between 1pm and 3pm. Meetings are fine, but left to my own devices I know it takes an extra kick to move things along. Bly's own tip for getting that extra bit of usefulness out of yourself is to find something that can revitalise you during the day. For him, it is washing his hair (his office has a private bathroom). For you, it could be coffee with a colleague in the afternoon, making calls, or getting out of the building for a walk.
 
While much of the advice here is stuff I think many people will know,  especially the section on saving time and money when travelling. This was quite funny to read.  Europe comes across as a place with complicated plumbing and efficient trains, so I guess Bly has not had the pleasure of travelling on some of my local routes.
 
Bly does ask the question, "Do you want to be productive?" this is valuable: not everyone will want to make the sacrifices required to be the most productive they can be. Bly writes:

If you want to be super-productive, there are certain things you will have to give up. These things include the extravagant luxuries of sloth, inertia, laziness, and wasted idle time. If you are not willing to give these up, you must seriously question whether being more productive is truly a priority in your life. If it isn't, that's okay. However, don't complain that there's "never enough time," and then watch 25 hours of sports on TV each weekend.

Well said.

Don't you just hate change control?  According to a study by Jama Software, 75% of project managers are managing projects with at least 100 requirements.  One in five are managing projects with over 1,000 requirements.  That's a big project.  Here's a summary of the rest of their findings:

Download the full report here.

Jeff Furman, PMP and author of The Project Management Answer Book, has lots of experience running change management processes. And we all know that early changes are cheaper than changes at the last minute. I talked to Jeff about his experiences and what we should all be doing when it comes to good change management.

Hello Jeff.  You used to run a large change management system. Can you tell me a bit about that?

Hi Elizabeth, yes, I worked for a brokerage firm in Manhattan with an IT department of more than 1,000 developers (including a wing in London!)  Brokerage people will all tell you there is a “life and death” urgency when putting in any software change in their environment, because the traders often need to  take advantage of the new code ASAP to process their trades accurately (especially when the changes involve new laws or regulations!)  Our company chose a vendor change management solution which could handle the diverse programming needs of hundreds of projects simultaneously, 24x7, and I managed the team that supported and customized this system through several successful upgrades.  

That sounds like a complex system, but one that worked really well. Why was the system so good?

A good IT change management system must be user-friendly, as well as customizable and flexible, meaning it can support many types of software changes.  But of paramount importance in a financial environment, it also must be VERY SAFE!  To that end, our system included a very powerful “automated back-out capability,” meaning that if a bug was discovered after a change went in, all components associated with the developer’s change package could be backed out in one shot, and automatically replaced by the previous versions. This meant that if a developer got a call at 3:00 am EST to pull a change package containing 50 components before trading opened in London the next morning (where it was already 8:00 am) he or she wouldn’t have to scramble to find the 50 prior versions -- the system did that for them.

Was there anything you would do differently if you worked on something like that again?

Two things –

1.  Earlier training– What really got people to embrace the system was a customized training program we put together, highlighting the benefits to the developers.  If I had a time machine, I would go back and initiate this training even sooner, because as you say about social media tools in your book, “If they can see the benefits, they will use the tool.”  There was ironically resistance to change to the change management system, and it didn’t catch on until the training.    

2.  Customizations with future vendor upgrades in mind -- We had a very large customer-base, and so there were a great many enhancement requests over the years.  Beware that the more you customize your system, the more it will take to maintain it over future upgrades, which often need to be done fast.  If I could take a second ride on the time-machine, I would push back harder against some of the customizations we agreed to.

What are your tips for good change management?

Stay strong about change approval rights: PMs often tell me they work with systems where people can bypass their process.  This undercuts the system and in some cases the success of their projects.  A tip for avoiding this problem is to get advance agreement from senior stakeholders that changes will go in ONLY if they are authorized by the designated approvers.  This works because it puts them on record for agreeing this is for the greater good of the company, which also gives them buy-in to the rules being enforced.

Customer-focused training: Bring in a good class early, customize it to your environment, and emphasize the biggest benefits to the people who will be using it.

Don’t reinvent this particular wheel: There are many mature vendor products out there, with powerful and robust    features, and I would advise that it’s probably a mistake for any company nowadays to try to build their own change control system from scratch.

Thanks, Jeff!

Jeff's book, The Project Management Answer Book, is published by Management Concepts (Vienna, Virginia)