What we say matters.
One of they keys to being a successful ScrumMaster is language. It’s not enough to just put the message out, you need to encode it in a way that allows it to be received and decoded in a way that will deliver the message you intended.
Tyler Grant is a ScrumMaster who is concerned with how buzzwords and jargon can create divisions within teams, and is generally less precise than other, more technical language. These words often lead to poor communication habits, misunderstanding, team members feeling alienated, not to mention the myriad of ways it can impact the deliverable.
During this podcast, Tyler and I talk through why this topic is so important, how to become more aware of it, what to do if you find yourself communicating using less than precise language and what to do if you are on the receiving end of it.
If you’d like to contact Tyler, you can reach him in the following ways:
The Reluctant Agilist is hosted on ProjectManagement.com. This podcast may not be copied or reused without their permission.