Project Management

Ethics Bistro

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We all tackle ethical dilemmas. Wrong decisions can break careers. Which are the key challenges faced? What are some likely solutions? Where can we find effective tools? Who can apply these and why? Dry, theoretical discussions don't help. Join us for lively, light conversations to learn, share and grow!

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Kimberly Whitby
Simona Bonghez
Karthik Ramamurthy
Alankar Karpe
Fabio Rigamonti
Mohamed Hassan
Valerie Denney
John Watson
Deepa Bhide
Amany Nuseibeh
Enrique Cappella
Gretta Kelzi
Albert Agbemenu
Rocio Briceno

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Lily Murariu

Recent Posts

Ethical Dilemmas of a Project Manager on a Mining Environment Project

Digital Transformation & Ethical Decisions 

What’s Your Ethical Score?

How to talk Ethics with our teams

The A, B, C’s of Ethics

Ethical Dilemmas of a Project Manager on a Mining Environment Project

Categories: Construction

As a project manager, you will face situations that would require making a difficult choice between two courses of action, neither of which might be acceptable nor preferable. The Syama mine in Mali is set to be the world's first fully automated underground mine. Today, there are also a reasonable number of mining company’s globally working towards achieving 100% automation and project managers leading these projects may encounter ethical dilemmas relating to technology, stakeholders, or communities.

 

These ethical dilemmas arise when situations conflict with the Project Manager's Professional Standards or moral values. In terms of doing what is right for society, stakeholders, and adhering to local content laws to ensure a project fulfills its social responsibility and welfare commitments while keeping the organization's long-term goals in mind. 

 

Some ethical issues PMs on these projects may face include: 

 

Employee and Community Anxiety

One of the significant reasons people wonder if automation is ethical is Automation anxiety, anxiety amongst employees who fear they might be replaced with robots or technology. When automated technology is first introduced, employees question their job security, and chances are it will cause panic and stress, dipping morale and affecting their output. Worst case scenario, some might jump ship, affecting completion of the project. As a project manager, you must assure your team of their role and responsibilities on the project. Clearly state the purpose of installing automation software or technology as an assistant and not a replacement for team members.

 

Transitioning into 100% automation is usually a decision made by the top management of the company. You might incur the community's anger or wrath and get torn between fulfilling directives from management and fulfilling your corporate social responsibility of training people within the community to take up primary roles in the company. You need to earn the people's trust and reassure them of your commitment to the community's development and growth. 

 

Lawful Conduct

It would be helpful to look at the country of operation's constitution to understand it’s regulatory requirements regarding the scope of your project. Many third world countries have laws that often take into account regulations that guarantee inclusiveness, protection of employment of unskilled and semi-skilled persons within the local communities of operations. How does a project manager leading a full automation project within this environment go around his or her work? These are tough situations that require good ethical decision making.

 

Fairness

Do not misrepresent an employee's performance or activities in favor of technology. Even among your team members, do not play favorites when it comes to performance appraisals. Being human, you might have personal preferences for some technology interventions but over manual labor. The project manager must ensure that all these choices of technology over manpower are made in a fair and responsible manner.

 

Transparency and accountability

There are a number of times where project managers find themselves in dilemmas where manpower must be retrenched in favor of technology to maximize ROI. Every decision that a project manager makes in situations like this have consequences, positive or negative.be that as it may, one must always remain transparent and accountable for those decision and action. It is common for project managers to give the impression that everything is going as planned in such situations, which is wrong. When a client or a stakeholder wants to know how things are going, be open and let them know whether you face difficulties, a few minor problems, or even when there is bad news. 

 

At times, you may also be tempted to conceal your own mistakes and oversights, but such acts are unethical. Instead, be open and own up to your actions and inactions. 

 

In conclusion, you might face these and other ethical dilemmas, but you can reach the best decisions in such instances using an ethical framework as a guide. An ethical framework allows for consistency and makes you competent. A quick search online might be handy- you can start with a global standard such as the Project Management Institute's (PMIs) Ethical Decision-Making Framework (EDMF). 

Going the ethical way has long term benefits that can boost your career and reputation.

 

https://www.pmi.org/-/media/pmi/documents/public/pdf/ethics/ethical-decision-making-framework.pdf

 

Posted by Albert Agbemenu on: March 22, 2021 09:01 AM | Permalink | Comments (2)

Digital Transformation & Ethical Decisions 

Categories: ethics

Digital Transformation (DX) provides the critical response needed by organizations to meet rising customer expectations, deliver scalable, individualized experiences, and respond to market forces with ever increasing levels of business agility. Technologies like cloud computing, robotics, AI and big data combined with optimized operating models enable organizations to drive innovation and respond to internal and external events quicker and cheaper than ever before. All of these seem to be steps in the right direction and while they can definitely get characterized as being so, one cannot overlook the challenges posed by DX. Ethical concerns like individual privacy rights, potential job losses, implicit consent, digital trust, unanticipated consequences of innovations and decision making by machines must be carefully evaluated and addressed.

  Through this post, I want to pick your brain regarding some of the less rosy consequences of rapid DX. According to World Economic Forum (WEF), current estimates of global job losses due to digitalization range from 2 million to 2 billion by 2030. Also, for every 1% increase in global GDP, CO2e emissions have risen by approximately 0.5% and resource intensity by 0.4%. The trend will contribute to a global gap of 8 billion tonnes between the supply and demand of natural resources by 2030, translating to $4.5 trillion of lost economic growth by 2030. According to the Edelman Trust Barometer, trust in all technology-based sectors is declining with concerns over data privacy and security being key factors. Broader ethical questions about the way organizations use digital technology also threaten to erode trust in DX. Few organizations and their leaders develop an overall approach to the ethical impacts of technology use—at least not at the start of a digital transformation. In a recent study, only 35 percent of respondents said their organization’s leaders spend enough time thinking about and communicating the impact of digital initiatives on society.

 

In order to be truly savvy in the age of advanced, connected, and autonomous technologies, leaders must think beyond designing and implementing technologically driven capabilities. They should consider how to do so responsibly from the start. In order to be ethically driven from the start, business leaders need to be proactive and stay ahead of potential ethical challenges and consider designing new technology-driven products and services with ethical principles in mind from the start. This can help organizations anticipate and avoid problems, rather than having to react after a situation arises.

  PMI’s Code of Ethics and Professional Conduct provides guidelines which can help in addressing many ethical concerns related to fast paced DX. Responsibility entails that organizations own the decisions they make or fail to make, the actions they take or fail to take, and the resulting consequences. In exhibiting Respect, an organization must show high regard for themselves, others, and the resources entrusted to their management. Resources may include people, money, reputation, the safety of others, and natural or environmental resources. Fairness requires that humans and machines trained by them take decisions and act impartially and objectively. Algorithms running the technologies must be free from competing self-interest, prejudice, and favoritism. Honesty requires that facts are interpreted in a manner which is truthful and not misleading.

I strongly believe that DX is a great trend, and it may not be an option. To leverage it properly, decision makers must keep ethical values as the base of their decisions to guarantee sustainable success. Please share your perspective and experience with the rest of us so we can also learn from your insights.

 

Posted by Mohamed Hassan on: January 04, 2021 04:50 AM | Permalink | Comments (6)

What’s Your Ethical Score?

As I am writing this blog, Australia confronts the findings of an investigation that our special forces allegedly committed war crimes in Afghanistan, our New South Wales Premier is perceived to have broken her own health advice rules – not self-isolating after a Covid-19 Test; and our previous Federal Finance Minister; is jetting Europe at the expense of tax payers to lobby for an OECD role while at the same time, Australians overseas are waiting for repatriation flights to bring them home.  

Australia is facing national and global challenges[i]:  Covid-19 pandemic, the future of work resulting from the introduction new technologies; AI, Robotics, Cyber Security;  climate change and the impact on our environment with the diversity and uniqueness of our rare species be it in the bush or in the oceans. The fires followed by floods that we faced last year are still vivid in our memories as we are experiencing a heat wave this weekend with well above average temperatures. In addition to that our journey of reconciliation with Indigenous Australians has yet a long way to go.

One cannot help but wonder: How ethical is Australia? And what difference would that make? And why would I care as a leader whose field is Project Management about how ethical the country is?

Image by Mary Pahlke from Pixabay

Image by Mary Pahlke from Pixabay[ii]

Despite the challenges, and the current political climate, the findings of a recent study commissioned by the Ethics Centre in Australia and conducted by Deloitte Access Economics[i] draw a more positive picture, stating that:  

  • 56%:  Proportion of Australians who think most people can be trusted. This was a considerably higher percentage than the USA, the UK and most Western European nations but some way behind the Scandinavian countries of Sweden, Norway and Finland. In particular, we were approximately 10 percentage points behind Sweden – a country with consistently one of the highest levels of trust.
  • 12/18: Average assessment of the degree to which others make agreements honestly, keep their word or succeed by not stepping on other people
  • +37%:  The Governance Institute rates Australia + 37 on the scale of -100 to 100. The health care sector is seen as the most ethical.

So what are the benefits of a more ethical Australia, or any country for that matter, and where do we start?

The study affirms that ethical infrastructure is to be built at the society and organisational level in both formal and informal ways;

Ethical Infrastructure [i]

Description [i]

Our Profession – what can we do?

Individuals

 

By improving their mental health and wages.

A 10% improvements in ethical behavior is associated with a

1% improvement in mental health and a 2.7% increase in wages.

 

As leaders we need to be aware of the impact of Covid-19 on our teams, stakeholders and organizations, the level of anxiety stemming from uncertainty, their well-being whether they’re working from home or traveling to the office, or reducing their work hours.

Offering flexible arrangements that would suit their family situations

 

Businesses

Improving a business’ ethical reputation can improve its relationships with customers and suppliers and can lead to a 7% increase in return on assets.

Our profession contributes to every industry and every business, be it public or private, profit generation or non-for profit. As leaders, we set the tone, walk the talk translating our Code values “Responsibility, Respect, Fairness and Honesty” into behaviors and influencing our teams, organizations, and clients, instilling a safe environment, where people can speak-up, various ideas would be listened to and once a decision is made, we commit and implement.  We look after the resources entrusted to us, we grow ourselves and our teams, proactively looking for our blind spots and implementing strategies to address the gaps.

The Economy

Improving trust and social capital allows for the smoother functioning of markets and reduces the cost of regulation and compliance.

How many of the compliance rules and regulations have been put in place to counter fraud, theft, vandalism and lack of responsibility and accountability? Should we do what we need to do, taking ownership (even without rules), caring for others and mitigation risk in an ethical and professional manner, further stringent regulations, audit and compliance might no longer be required – as every one is doing their part.

The Bottom Line

Lifting Australia’s trust levels to that of the global leaders would increase GDP by:

$ 45 billion

Wouldn’t every country aim to lift its economy? Make its people more prosperous? Achieving their dreams, enjoying their well-being and growing on an individual, organisational and national level, contributing to a better sustainable world for the present, and the future.

 

So how ethical are we as leaders? What’s our ethical score? And, do we have any PMI Ethics tools that will enable us as individuals to be more aware of our ethical values and behaviors?

How about taking the Ethics Self-Assessment questionnaire as a self-reflection tool? How ethical is each and every one of us? What is the gap and how can we address it?

Share your thoughts - What other activities do we undertake as individuals and professionals to build ethics and professional conduct awareness in our teams, organizations, and communities? 

__________________________

  References:  [i] https://ethics.org.au/wp-content/uploads/2018/05/The-Ethical-Advantage-4.pdf  [ii] https://pixabay.com/illustrations/business-idea-style-concept-goals-1753098/

 

 

 

Posted by Amany Nuseibeh on: November 28, 2020 09:48 PM | Permalink | Comments (14)

How to talk Ethics with our teams

When I recommend ethics related discussions, I often hear the comment: “Why should we bring up this topic? People understand ethics, they know what the requirements are, they do not need such reminders”. I usually read under lines “let’s not bore them with something like this”. Nevertheless, these discussions have a purpose and a tangible result. In order to prove this, let me challenge you with a question I’ve found in Dan Ariely’s Irrational Game. He describes an experiment in which the researchers asked the participants to list ten books they read in high school and others to list the Ten Commandments (to the best of their memory). Afterward, the participants were asked to perform a simple math problem, being paid based on their number of correct answers. The trick here was that participants self-reported the number of questions they answered correctly, meaning that they could lie about their scores and get more money. And now comes the question:

How did writing down the Ten Commandments instead of writing down ten books from high school affect people’s cheating habits?

What do you think: did the participants who first wrote down the Ten Commandments cheat more, less or to the same degree?

                                                      

Dan Ariely disclose the results of the experiment: those participants who were asked to write down the Ten Commandments cheated less. Kind of interesting, don’t you think? The simple refresher of the values we were thought (probably) during childhood makes us more willing to respect them. Or, as the researchers state: “When we are exposed to external triggers that remind us of the importance of honesty, we became more aware of our own morality. As a result, we act more in line with how we would like to behave.” (Mazar, Amir, Ariely, 2008).

And what is the relevance of this experiment to us, project managers, you might (rightfully) ask: well, we are responsible for creating and maintaining an environment in which the values we believe in as project managers (Responsibility, Respect, Honesty and Fairness, the four values listed in our Code of Ethics and Professional Conduct) are respected. As project managers, we are responsible to set and agree on the norms that are expected to be followed by our team members. I know many colleagues who are doing this (some of them by developing those norms with their teams, others by referring to the company’s rules and regulations that should be accepted). But I don’t know anyone who – in the whirl of the project – takes the time to remind those things to their team. I’m sure that you know already that simply asking them to read the norms is far from being enough. They won’t, humans we are! So what can we do? As we have seen that even just a reminder can help. Can we have an interesting discussion with our team regarding ethics? The answer is simple: yes, we can! as we have a great tool. One that relies on the team’s answers (the beauty here is that they cannot argue against their own statements). The tool: Project Team Ethics Assessment is available to all of us (please download it from the PMI website: www.shorturl.at/bprAT) and it comes with detailed, step by step instruction on how to use it, how to facilitate the discussion and how to develop a plan to proactively address the team’s challenges.

Project teams are frequently confronted with potential ethical issues. Especially in today’s challenging times when we must cope with remote work, changing composition of teams, uncertainty regarding availability of resources, pressure of high expectations, and often blurred boundaries between the organization’s and the project’s authority. Let’s support our team members and create an environment where ethical issues are openly discussed and stopped to become an additional burden. Maybe people won’t speak up, but how can you argue with their anonymous feedback addressing what no one will talk about unless you have identified the need and created the environment where you can respectfully, honestly and candidly have those discussions. Give a chance to this tool: www.shorturl.at/bprAT.

Mazar, N., Amir, O., & Ariely, D. (2008). The dishonesty of honest people: A theory of self-concept maintenance. Journal of marketing research, 45(6), 533-644.

Posted by Simona Bonghez on: October 18, 2020 03:21 PM | Permalink | Comments (8)

The A, B, C’s of Ethics

Categories: code of ethics, Ethics

What words do you associate with A, B and C? Alpha, Bravo, and Charlie? Or Apple, Ball, and Cat? As students return to the physical and virtual classrooms, let’s have some fun with some concepts of Ethics…

What begins with A?  How about ACTION? I start with action not only because it is the beginning of the alphabet, but in dealing with an ethical dilemma: Don’t act before you have the facts.

Let’s say you are faced with an ethical dilemma: multiple stakeholders telling you how to proceed and the directions conflict with each other. You Vice President says “Don’t tell the customer about the test failure until we have it fixed.”  The customer demands “timeliness and transparency at all times.”

Using the PMI Ethical Decision Making Framework (EDMF), you would use the five-step process. Using these steps, the letter A can also stand for ASSESSMENT, ALTERNATIVES, ANALYSIS, and APPLICATION.

What begins with B? How about BULLY?

I am not talking about just a simply competitive, ill-mannered, or challenging personality. While there isn’t a single definition, a bully is someone who exhibits a persistent pattern of mistreatment. This may be verbal, nonverbal, psychological, physical. Often, this includes a degree of humiliation.

What can you do? How about using the PMI Project Bully Tool? This tool encourages you to assess bullying behaviors in the workplace context and helps you recognize if you are properly interpreting the behaviors.

What begins with C? There are so many words that come to mind: Compliance, Conscience, and Culture.

One of my favorite descriptions of the difference between compliance and ethics is from a 2019 Forbes editorial by Bruce Weinstein. Compliance is adhering to the rules and regulations, or as he puts it, “what is required of me?” Ethical leaders ask, “How would an honorable person behave in this situation?” To me, this is closely related to having a conscience. What is your internal compass tell you when faced with a dilemma?

As I’m running out of space, let me finish with ethical culture. Is it simply an environment that makes it easy to do the right thing and difficult to do the wrong thing?

This seems too simplistic. To me, an ethical culture is one in which there is a collective belief in the values of the organization and one in which individuals are empowered to speak up and take ACTION.

That brings us back to the letter A!

I could spend days just talking about the A, B, Cs of ethics!

What do you think?

What other words, phrases, or concepts come to mind?

I’d love to hear from you. In the future, I hope to address the D, E, Fs (and more) of ethics.

For more information on the above, see https://www.pmi.org/about/ethics/code  for the EDMF

For information about Project Bully  see https://www.pmi.org/about/ethics/resources/bully

 

Posted by Valerie Denney on: September 15, 2020 09:33 PM | Permalink | Comments (11)
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