What can't be measured...: Objectives and Action Plan
From the Support to Develop Blog
by Luis Branco
This blog addresses management-related topics and has three areas of focus: 1. Technical skills; 2. Competencies in the field of interpersonal relations and communication (including personal organization and delegation, leadership, teamwork, conflict resolution, conducting meetings, and negotiation); and 3. Strategy (including diagnosis, strategic guidelines, and implementation).4.Technology
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Date
After collecting and analyzing the results of the self-assessment and the 360º assessment of our ability to listen, my proposal is that we opt for the lowest results, that is:
If our evaluation is higher than the 360º evaluation, I suggest that we choose the results obtained from the 360º evaluation
If our evaluation is lower than the 360º evaluation, I suggest that we choose the results of the self-evaluation
Defining the objectives
Let us imagine that the results of the evaluation we have chosen as a reference are:
Listening capacity = 3.5
We are in a position to define our improvement objectives:
Intention: To improve our ability to listen
Proportion: by 14%
Time-bound: within the next 6 months
Now it is necessary to validate our objectives so that they are S.M.A.R.T.
Two questions to ask:
- Are these objectives realistic?
- Are these objectives ambitious?
Still in the field of hypotheses, imagine that we validate the objectives to improve the ability to listen
Action plan
Having defined the objectives, it is essential to answer the question: How are we going to achieve them?
Developing and implementing an action plan that allows us to improve our ability to listen
Measures that the action plan should contain:
1. Keep quiet (don't interrupt)
2. Allow our interlocutor to expose the whole subject (idea)
3. Focus on the subject (what we are hearing) and the person (not thinking about other things at the same time)
4. Demonstrate that we are paying attention (through the language: gestures, looking, smiling and small interjections)
5. Asking questions to get more information (open questions, reformulations)
6. In the end, we repeat what the interlocutor has just said and submit it for your appreciation
7. “Undress” from any and all prejudices
8. We do not make value judgments in relation to the person or in relation to the matter
9. Do not listen autobiographically
Note: In order for us to monitor and control, it is necessary to write the objectives and the action plan
Implementation of the action plan
Once the action plan is defined, it is essential to implement it on a daily basis
It is important to analyze which measures of the action plan are the most difficult to implement and which are the easiest to implement
Let us remember that:
"A vision without action is just a dream.
Action without vision is just a hobby.
But an action vision can change the world." Joel Barker
Control and corrective measures to be taken
Weekly, it is necessary to evaluate the implementation of the action plan and think about what measures should be implemented in order to achieve our goals.
The evaluation support document can be more comprehensive or more specific (eg, a reflection on each point of our plan)
Note: It is essential to record the information collected
"Measures what is measurable and makes what is not measurable" - Galileo Galilei
Posted on: January 25, 2020 11:43 AM |
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Comments (4)
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Alexandre Costa
Scrum Master| Integer Consulting - Pictet technologies
Loures, Portugal
Dear Luís,
This series of posts is a very good way to improve our soft skills.
But I can't resist to a little provocation, you don't think that in this process there is an implicit analogy with the 5 phases of Six Sigma DMAIC, Define the Problem, Measure, Analyze, Improve and Control.
(The process of improving human skills are very similar to the process of improving processes the difference is that humans are more unpredictable).
Do you find any parallelism in this comparison?
Alexandre.
Al Taylor
I.T. Contractor| Independent
Waterloo, Ontario, Canada
good discussion!
I keep a postit note on my monitor that reads:
"Al Shutup"
Luis Branco
CEO| Business Insight, Consultores de Gestão, Ldª
Carcavelos, Lisboa, Portugal
Dear Alexandre
Thank you for participating in this reflection and for your opinion
Interesting this question of yours.
Can we use the DMAIC tool to improve our skills?
In my opinion, yes
We agree that people are unpredictable
We are talking about improvement.
Some are willing :-)
Luis Branco
CEO| Business Insight, Consultores de Gestão, Ldª
Carcavelos, Lisboa, Portugal
Dear Al
Thank you for participating in this reflection and for your opinion
Excellent postit
Tip: Focus on what you're listening to below :-)
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