Image generated by incredibly thoughtful prompts from the author and the help of DALL-E
The title of this post – projecticity, is a mashup of the words project and ‘electricity’… electricity in the sense of electrifying growth in PM career opportunities.
Here, I continue the series on Project Management and Smart Cities. A new guest post is around the corner from Dr. Beverly Pasian, an expert in this area. However, given the projectmanagement.com focus on careers this month, I wanted to provide this post, focused (you guessed it) on the opportunities already here and coming along in the next few years for project managers (and project leaders) in the field of Smart Cities.
I found a great resource from the Information and Communications Technology Council, Canada. It’s a summary of research on career roles based on the explosive growth of Smart Cities. Project management features heavily in it. One way that’s made obvious is that the word “project” appears 43 times in this 40-page document!
The document (pictured below) can be found here or by clicking on the image below.
From this report, the focus was on five categories of roles:
Privacy, Cybersecurity, and Risk Management
Equity, Ethics, and Inclusivity
Innovation and Growth
Infrastructure and Mobility
Sustainability and Resilience
I would argue that true project leaders are often working all 5 of these roles simultaneously.
Like most reports of this nature, it begins with the promising growth of Smart Cities:
Revenues from smart city projects worldwide are projected to grow from $116 billion (USD) in 2020 to $241 billion (USD) in 2025. 1 These initiatives, along with globalization, urbanization, and rapid digital disruption, will impact existing jobs and establish a demand for newly defined occupations in smart cities and beyond.
In the research, the ICTC interviewed industry leaders in the Smart Cities area, whose overarching message was:
“future skill needs will likely be centered around data and digital literacy combined with strong soft skills.”
To expound further on this,
The skills interviewees sought when building their teams included cross-disciplinary talent with technical skills combined with data analytics knowledge and an awareness of issues around privacy and ethics, and inclusivity and equity in technology design. In discussing cross-disciplinary talent, interviewees pointed to the need to overlap fields of study that have traditionally been more pursued in isolation. The theme of combining fields of study came upmultiple times, with interviewees saying that a greater combination of technical and analytical skills and certifications (for example business along with engineering, or civil engineering and data science) would help prepare people for their department. Interviewees from one department had recently begun working on university partnerships, stating that such initiatives “provide students that key level of life experience that they need in the workforce.
In terms of certifications, as expected, Certified PMP® was one of only five certifications listed as desired, along with PE, MBA, Safety Professional and Microsoft Certified Systems Engineer.
Amongst the Power Skills listed were (should sound familiar to project managers!):
Communications
Self-Motivation
Problem Solving
Leadership
Teamwork
Coordinating
Innovation
Integration
The report (and others, like this onefrom BurningGlass, and this one from PMI) said that employers saw their skill requirements focused in the areas of
proficiency in IT, privacy, and data analysis
a core set of strong soft, or “human” skills
Listed under these human skills were:
project management
organizational leadership
governance or delivery-related skills
ability to foster change management across an organization
We are seeking a highly skilled and experienced Program Management Lead to join our client's team and drive the successful delivery of smart city projects. As the PMO, you will collaborate closely with business stakeholders to oversee projects from initiation through requirements, solutioning, estimations, planning, and end-to-end delivery into production. Your expertise in Internet of Things (IoT), Smart Cities/Services, software or network engineering, and telecommunications infrastructure or operations will be crucial to your success in this role. You will lead a diverse team of experts with different backgrounds, ensuring their cohesive collaboration and excellent performance.
Responsibilities:
Establish and implement a fully functional PMO for the smart city project, encompassing consistent methods and tools for project initiation, team structure, financial management, risk management, development processes, systems integration processes, project/program reviews, escalation processes, testing, business case development, and cross-functional team leadership.
Foster a culture of continuous improvement in project delivery and leadership by utilizing valuable project performance metrics and defining performance improvement plans.
Collaborate with leadership teams to ensure effective planning, execution, visibility, tracking, and leadership to enhance project success rates.
Develop and implement project performance metrics to provide a data-centric view of PMO performance and validate ongoing improvements.
Conduct comprehensive resource planning and allocation activities while ensuring appropriate project financial management for planning the project portfolio.
Communicate and promote the adoption and alignment of standards, policies, and procedures across projects.
Accumulate and disseminate PMO best practices, driving their use and applying lessons learned to enhance performance outcomes.
Lead departmental or cross-functional teams dedicated to delivering the smart city blueprint.
Drive the strategic management of identified programs, ensuring alignment with customer needs and enterprise business goals.
Contribute to strategic planning and implementation of major engineering, technology, and innovation strategies and initiatives as determined by the Smart City PMO, Technology Council, and client stakeholders.
From this report by the World Economic Forum, this extract should be helpful:
What problems do smart city applications solve?
Smart city applications are manifold and can address diverse yet similar challenges that cities face around the world. These include congestion, burgeoning populations, gaps in infrastructure, inadequate service delivery, exclusion, poverty, a lack of competitiveness, limited liveability, vulnerability to climate change, and natural and man-made disasters. In some cases, especially in emerging countries, challenges are even greater and affect the very survival of some of these cities.
Cities are increasingly implementing projects with smart solutions in waste management, traffic congestion, citizen safety, affordable housing, water resource management, smart buildings, efficient use of energy, renewable energy resources, facilitating navigation of autonomous vehicles, citizen participation and stakeholder consultation, to name a few. The Fourth Industrial Revolution is helping cities leapfrog certain stages of development by harnessing affordable digital solutions. Among these diverse definitions and solutions, the common goals or themes of efficiency, innovation, inclusion and resilience stand out. According to the G20 2019 Japan report Finding New Solutions through Building Smart Cities, a city that uses data and digital technologies effectively to plan and manage its core functions becomes efficient, innovative, inclusive and resilient. Integrating digital technologies, especially AI, into a city’s systems and services presents new and affordable opportunities for a city to solve its challenges. This in turn will help it achieve the Sustainable Development Goals through efficient use of its resources, effective stakeholder engagement, informed decision-making and better governance.
With all of the attention on AI in general, especially in the sense that ‘the robots are coming’ and the panic of the downside of AI, I think it’s time to consider the good that AI – or at least “smart’ contribution that sophisticated software (and hardware) can make to humanity.
I came across a really nice post on LinkedIn that summarizes the concept of Smart Cities. It’s from David Cain ( https://www.linkedin.com/in/dccainpc/ ).
In today's rapidly evolving urban landscape, the concept of Smart Cities is becoming increasingly vital. At its core, a Smart City utilizes technology that In today's rapidly evolving urban landscape, the concept of Smart Cities is becoming increasingly vital. At its core, a Smart City utilizes technology to enhance the efficiency and quality of urban services. This includes improving transportation systems, reducing energy consumption, and streamlining waste management. By integrating data and digital technology, Smart Cities aim to optimize city functions and drive economic growth while ensuring sustainability.
These initiatives are not just about advanced technology; they're about enhancing the livability and workability for its residents. It's a collaborative effort, combining the strengths of public services, private innovation, and most importantly, community engagement. The goal? To create cities that are not only more efficient but also more responsive to the needs and aspirations of those who live in them.
Smart Cities represent a future where technology and data work in harmony with urban environments, paving the way for a more sustainable, connected, and livable world.
I really would like the project management readers to note the broader definition of sustainability. Many of you (and you know who you are!) think of sustainability as “save the whales, save the snails” – that is, it’s about ecology and environment only. Not so. Amongst ‘people, planet, profit’, it’s not only about planet. Not even close. Sustainability means much more, including, and perhaps especially the improvement of life for humans (people) and improved effectiveness and efficiency for business (profit).
In future posts, I’ll be relying on some experts in the project management area who are focused on smart cities and the projects that enable their creation. Of course, this is part of “the Built Environment”, which, in turn, fits nicely into PMI’s excellent new focus on this area, with a new credential, the PMI-Construction Professional (PMI-CP™).
So much (project!) effort will be needed as these smart cities are built up, it behooves project managers to learn about the rationale behind it, and the technologies in it. This is what I intend to cover in following posts. For now, you can watch this introductory video on Smart Cities. Notice how the focus is NOT on 'saving whales', but heavily on making life better for humans.
However to learn more about what this means to and for Project Leaders, stay tuned!
In Part 1 of this blog post, I introduced the idea of, and demonstrated the capabilties of ChatGPT (and by extension Generative AI) at the intersection of PM and Sustainability. ChatGPT did well – not perfect, but well - in that exercise.
In Part 2 of “the Clumsy AI-ssistant”, I am going to get right into a dialogue with ChatGPT in which we see it applied to the construction project: build a birdhouse.
Rich:
I am building a birdhouse for local chickadees. Acting as a project manager, can you create a network diagram for this initiative?
ChatGPT:
Certainly, I can help you create a simplified network diagram for your birdhouse-building project. A network diagram is a visual representation of the project's tasks and their interdependencies. Here's a basic network diagram for your chickadee birdhouse project:
Project: Building a Chickadee Birdhouse
Project Initiation (Task 0)
Define project objectives and scope
Gather necessary materials and tools
Design Birdhouse (Task 1)
Determine birdhouse dimensions and style
Create a design plan
Gather Materials (Task 2)
Acquire wood, screws, and other construction materials
Ensure materials are bird-friendly and safe
Cut and Shape Wood (Task 3)
Cut wood pieces to the required dimensions
Shape pieces to fit the design plan
Assemble Birdhouse (Task 4)
Build the birdhouse structure by assembling the wood pieces
Add a roof, entrance hole, and perches
Paint or Stain (Task 5)
Apply bird-safe paint or stain to the birdhouse
Allow for proper drying time
Install Birdhouse (Task 6)
Choose a suitable location for installation
Securely mount the birdhouse on a pole or tree
Final Inspection (Task 7)
Ensure the birdhouse is stable and secure
Make any necessary adjustments
Project Closure (Task 8)
Document the completion of the birdhouse
Clean up the project area
This is a simplified network diagram for your chickadee birdhouse project, outlining the sequence of tasks and their dependencies. Each task should be completed before the next one begins. Keep in mind that this is a relatively straightforward project, and the tasks listed are quite high-level. You can further break down these tasks into more detailed subtasks or include additional tasks as needed.
Rich:
But, can't some of those tasks be done in parallel?
ChatGPT:
Certainly, some of the tasks in your birdhouse project can be performed in parallel to save time and improve project efficiency. Parallel tasks are those that don't have strict dependencies on each other and can be executed simultaneously without one task blocking the other. Here's a revised network diagram that takes parallel execution into account:
Project: Building a Chickadee Birdhouse
Project Initiation (Task 0)
Define project objectives and scope
Gather necessary materials and tools
Design Birdhouse (Task 1)
Determine birdhouse dimensions and style
Create a design plan
Gather Materials (Task 2)
Acquire wood, screws, and other construction materials
Ensure materials are bird-friendly and safe
Cut and Shape Wood (Task 3)
Cut wood pieces to the required dimensions
Shape pieces to fit the design plan
Assemble Birdhouse (Task 4)
Build the birdhouse structure by assembling the wood pieces
Add a roof, entrance hole, and perches
Paint or Stain (Task 5)
Apply bird-safe paint or stain to the birdhouse
Allow for proper drying time
Install Birdhouse (Task 6)
Choose a suitable location for installation
Securely mount the birdhouse on a pole or tree
Final Inspection (Task 7)
Ensure the birdhouse is stable and secure
Make any necessary adjustments
Project Closure (Task 8)
Document the completion of the birdhouse
Clean up the project area
In this revised network diagram, Task 2 (Gather Materials) can begin as soon as Task 1 (Design Birdhouse) starts. Similarly, Task 5 (Paint or Stain) can begin once Task 4 (Assemble Birdhouse) is in progress. This approach allows for better time management and can potentially shorten the overall project duration by overlapping tasks where possible.
Rich:
But you didn't include any safety items. We will be cutting wood. How about safety glasses, gloves, maybe even having a first-aid kit nearby?
ChatGPT:
You are absolutely correct; safety measures are critical when working on a project that involves cutting and working with materials like wood. Safety equipment and precautions should always be included in any project plan. Here's the updated network diagram for your birdhouse project, including safety measures:
Project: Building a Chickadee Birdhouse
Project Initiation (Task 0)
Define project objectives and scope
Gather necessary materials and tools
Safety Preparations (Task 1)
Ensure safety glasses, gloves, and appropriate protective gear are available
Set up a safe and well-ventilated work area
Have a first-aid kit nearby
Design Birdhouse (Task 2)
Determine birdhouse dimensions and style
Create a design plan
Gather Materials (Task 3)
Acquire wood, screws, and other construction materials
Ensure materials are bird-friendly and safe
Cut and Shape Wood (Task 4)
Ensure safety measures, including safety glasses and gloves, are worn
Cut wood pieces to the required dimensions
Shape pieces to fit the design plan
Assemble Birdhouse (Task 5)
Build the birdhouse structure by assembling the wood pieces
Add a roof, entrance hole, and perches
Paint or Stain (Task 6)
Apply bird-safe paint or stain to the birdhouse
Allow for proper drying time
Install Birdhouse (Task 7)
Choose a suitable location for installation
Securely mount the birdhouse on a pole or tree
Final Inspection (Task 8)
Ensure the birdhouse is stable and secure
Make any necessary adjustments
Project Closure (Task 9)
Document the completion of the birdhouse
Clean up the project area
Including a safety preparations task at the beginning of the project is a crucial step to ensure that all necessary safety measures and equipment are in place. Safety should always be a top priority when working on any project, especially when it involves potentially hazardous activities like cutting wood.
Rich:
For Step 2, wouldn't a predecessor to Design be some research as to what are some best examples and trends in birdhouse construction?
ChatGPT:
You're absolutely right; conducting research and gathering information about best practices and trends in birdhouse construction is an essential step before proceeding with the design. Research serves as a precursor to the design phase, as it informs the design decisions and ensures that the birdhouse meets the needs of the intended occupants (in this case, the chickadees). Here's the updated network diagram for your birdhouse project:
Project: Building a Chickadee Birdhouse
Project Initiation (Task 0)
Define project objectives and scope
Gather necessary materials and tools
Research Best Practices (Task 1)
Conduct research to identify best examples and trends in birdhouse construction
Gather information on chickadee preferences and requirements
Design Birdhouse (Task 2)
Determine birdhouse dimensions and style
Create a design plan based on research findings
Safety Preparations (Task 3)
Ensure safety glasses, gloves, and appropriate protective gear are available
Set up a safe and well-ventilated work area
Have a first-aid kit nearby
Gather Materials (Task 4)
Acquire wood, screws, and other construction materials
Ensure materials are bird-friendly and safe
Cut and Shape Wood (Task 5)
Ensure safety measures, including safety glasses and gloves, are worn
Cut wood pieces to the required dimensions
Shape pieces to fit the design plan
Assemble Birdhouse (Task 6)
Build the birdhouse structure by assembling the wood pieces
Add a roof, entrance hole, and perches
Paint or Stain (Task 7)
Apply bird-safe paint or stain to the birdhouse
Allow for proper drying time
Install Birdhouse (Task 8)
Choose a suitable location for installation
Securely mount the birdhouse on a pole or tree
Final Inspection (Task 9)
Ensure the birdhouse is stable and secure
Make any necessary adjustments
Project Closure (Task 10)
Document the completion of the birdhouse
Clean up the project area
Incorporating a research task as the precursor to the design phase will help ensure that the birdhouse design aligns with the best practices and trends in birdhouse construction, and it takes into consideration the specific needs and preferences of chickadees. This approach will lead to a more effective and bird-friendly design.
Rich:
Why didn't you think of the safety and research tasks? Why did I have to prompt you for this? It seems you left out some important considerations, and without them, I have incomplete scope for the project!
ChatGPT:
I appreciate your feedback and understand your concern. You are absolutely correct that safety and research are essential considerations in any project, and they should have been included in the initial network diagram. I apologize for any oversight in the initial response. Your input has helped to identify these important aspects of the project.
Creating a comprehensive project plan is vital for the successful execution of any project. I'm here to provide guidance and information, and your feedback is valuable in ensuring that all crucial elements are considered.
In building a birdhouse or any other project, safety and research are key components that should be integrated from the beginning to ensure that the project is carried out effectively and safely. Thank you for highlighting these important aspects, and I'm here to assist with any further questions or project planning needs you may have.
What do you think of this exchange? I’m really interested in your human feedback here. Do you notice a couple of things, as I did?
ChatGPT can be very helpful in thinking of things you may have forgotten when planning and sequencing tasks.
ChatGPT can make errors of omission, and plain old vanilla errors - the equivalent of 'being clumsy'. You cannot and must not take what it says verbatim and use it to plan your project.
This reinforces my point – and actually ChatGPT literally made it for me by saying “I’m here to assist”. It’s an assistant, alright, and can indeed be very helpful, even invaluable. But it is clumsy. So, work with it knowing that it’s a clumsy assistant!
I’m smack in the middle of the center of gravity of our discipline of project management. At this moment, although Boston is, of course,The Hub of the Universe, the center of the project management profession is right here in downtown Atlanta, Georgia in the US, thanks to the PMI Global Summit 2023.
The theme – and the very atmosphere – at the PMI Global Summit is AI. It’s in the Exhibit Hall, it’s in the sessions, it’s in gigantic letters and imagery on the signage.
It is LITERALLY a hot-button. Conventioneers are wearing buttons that say “PMI x AI”.
So I thought I would look at the intersection of AI, PM, and Sustainability by running a little experiment.
I asked ChatGPT, which, like all Generative AI systems, I call a “clumsy assistant ™”, to help me as the director of a GPMO, how can I shift the mindset of my PM population to a more holistic, long-term project perspective.
And now, I let the experiment unfold before your very “A Eyes”.
Rich (the human) enters:
I am a director in a global project management office for a large company with over 3000 project managers. I am trying to shift the mindset of our project managers from only thinking of scope, time, and cost, to thinking past the end of their project - thinking about the project's outcome in the steady state. What do you suggest?
CHATGPT SAYS:
Shifting the mindset of project managers from a narrow focus on scope, time, and cost to a more holistic perspective that considers the project's outcomes in the steady state is a crucial step for ensuring long-term success and value delivery. Here are some strategies you can employ to help your project managers make this shift:
Communicate the Importance of Long-Term Outcomes: Start by communicating the significance of thinking beyond project completion. Emphasize how the project's success is ultimately measured by its impact on the organization's long-term goals, customer satisfaction, and sustainability.
Provide Training and Education: Offer training and educational resources to help project managers understand the broader context of their projects. This can include courses on change management, business strategy, and post-project evaluation.
Set Clear Expectations: Ensure that your organization's expectations for project managers include a focus on post-project outcomes and benefits realization. Make it clear that successful project delivery goes beyond meeting time, scope, and cost constraints.
Incorporate Benefits Realization Management (BRM): Implement a Benefits Realization Management framework within your project management processes. This framework helps project managers track and ensure the achievement of desired business outcomes.
Align Projects with Strategic Goals: Help project managers understand how their projects fit into the organization's strategic objectives. When project managers see the connection between their projects and the bigger picture, they are more likely to consider long-term outcomes.
Measure and Reward Benefits Realization: Implement a system for measuring the success of projects not just at completion but also in the steady state. Tie performance evaluations and incentives to benefits realized, not just project completion metrics.
Encourage Collaboration and Cross-Functional Teams: Foster collaboration between project managers and other departments, especially those responsible for maintaining and operating the project's deliverables in the steady state. Cross-functional teams can help identify potential issues and opportunities beyond project completion.
Regularly Review and Update Project Charters: Project charters should explicitly state the long-term goals and expected outcomes of the project. Regularly review and update these documents to ensure alignment with the organization's evolving strategies.
Provide Tools and Resources: Equip project managers with tools and resources that enable them to track and assess outcomes in the steady state. This might include post-implementation reviews, benefits tracking software, or impact assessment methodologies.
Share Success Stories: Highlight and share success stories of projects that have led to significant, positive changes in the organization's steady state. This can serve as inspiration for project managers to adopt a more outcome-focused mindset.
Encourage a Culture of Continuous Improvement: Foster a culture that values learning from both successes and failures. Encourage project managers to evaluate the long-term impacts of their projects and apply lessons learned to future initiatives.
Lead by Example: As a director, lead by example and demonstrate the importance of thinking about outcomes in the steady state. Show that you prioritize benefits realization and support project managers in this shift.
By implementing these strategies, you can help project managers develop a more comprehensive view of their projects and drive a mindset shift towards achieving and sustaining positive outcomes in the steady state.
Then, I told ChatGPT that a “self-proclaimed expert” had given me some advice, and gave ChatGPT its own advice back, asking it to validate it and give its opinion as to how good an answer the self-proclaimed expert (i.e. ChatGPT!) gave me. Here is what I got back:
CHATGPT SAYS
The advice provided by the self-proclaimed expert is well-rounded and aligns with best practices for shifting project managers' mindsets towards considering long-term outcomes in the steady state. It emphasizes a holistic perspective and offers a comprehensive set of strategies to achieve this shift.
Overall, the strategies provided in the expert's response align with best practices for making this important mindset shift within your organization. It's a comprehensive approach that addresses various aspects of the transformation, from communication and education to measurement and culture development. Implementing these strategies should contribute to your goal of ensuring long-term success and value delivery in your projects.
It did make some slight tweaks, but mostly cosmetic and of little impact. But it did make some adjustments.
In Part 2, I will share another conversation where we can see that ChatGPT is helpful, but clumsy. This is why I think the best way to work with it is to imagine a brilliant intern helping you in the lab. They think of chemical reactions you would NEVER imagine. They are creative and seem to have tons of chemistry knowledge at their fingertips. However, sometimes they knock over a whole rack of test tubes, and inadvertently create explosive reactions that release toxic fumes (see the blog's main photo above).
What is AI? It's a Clumsy Assistant™.
In Part 2, I'll continue with a theme that is emerging here at the conference. To stay relevant as AI becomes more 'atmospheric', you, (yes, you, the very person reading this), must be more human.